William Harvey
Tyler
Summary
Dynamic insurance professional with a Texas claims adjuster license and proven expertise in claims investigation and damage assessment. At East Texas Claims Service, I excelled in determining liability and securing approvals, leveraging strong communication and attention to detail to enhance client satisfaction and drive successful outcomes.
Overview
20
20
years of professional experience
Work History
Independent Insurance Adjuster
East Texas Claims Service
04.2019 - Current
- Answered customer questions regarding deductibles.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Examined claims forms and other records to determine insurance coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Prepared summaries of damage, payments, and policy coverage.
Licensed Insurance Producer
Ark Assurance Group
04.2012 - 04.2019
- Utilized targeted email campaigns and cold calling to increase revenue.
- Provided coverage option information to assist clients in protecting assets.
- Promoted products and services using upselling and other sales strategies.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Inside Sales Representative
The Villages Resort
04.2009 - 04.2011
- Managed friendly and professional customer interactions.
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Senior Sales Representative
Alltel Communications
04.2005 - 04.2009
- Overcame various obstacles and closed sales on tough deals using strong negotiation and persuasion skills.
- Became overall sales leader by surpassing sales goals across multiple platforms.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
Education
No Degree - General Studies
Tyler Junior College
Tyler, TXHigh School Diploma -
Robert E. Lee High School
Tyler, TX05-1998
Skills
- Professional ethics
- Property valuation
- Financial acumen
- Claims investigation
- Damage assessment
- Policy analysis
- Property claims
- Texas claims adjuster license
- Advanced oral and written communication skills
- Attention to detail
- Multitasking and organization
- Legal compliance
Timeline
Independent Insurance Adjuster
East Texas Claims Service
04.2019 - Current
Licensed Insurance Producer
Ark Assurance Group
04.2012 - 04.2019
Inside Sales Representative
The Villages Resort
04.2009 - 04.2011
Senior Sales Representative
Alltel Communications
04.2005 - 04.2009
No Degree - General Studies
Tyler Junior College
High School Diploma -
Robert E. Lee High School
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