WILLIAM HATHAWAY
WINTERSET,IA
Summary
Technologically skilled professional with many years of experience analyzing critical metrics and trends to investigate and resolve troubleshooting requests. Dedicated to leading detailed IT investigations and developing resources for technology management based on organizational and governmental expectations. Hands-on approach to fielding requests for service by documenting issue settlement to assist large-scale project maintenance. Detailed support for hardware and software assessment to maintain organizational project planning, performance, and scale.
Overview
47
47
years of professional experience
1
1
Certification
Work History
Computer Systems Specialist
UPS
Des Moines, IA
01.1998 - 01.2024
- Installed and configured computer systems, networks, and software.
- Tested and evaluated new technology.
- Provided technical support for both hardware and software issues.
- Diagnosed system errors and implemented solutions to resolve problems.
- Monitored performance of computer systems to ensure proper operation.
- Maintained records of repairs, maintenance, and upgrades to systems.
- Performed regular system backups to protect against data loss.
- Developed processes for troubleshooting a variety of computer issues.
- Assisted users in resolving technical problems related to their computers or network connections.
- Conducted training sessions on the use of new hardware or software programs.
- Updated existing documentation to reflect changes in hardware or software configurations.
- Created user accounts, assigned passwords, and verified access privileges.
- Implemented security measures such as firewalls, anti-virus protection, and encryption.
- Analyzed system logs to identify potential issues with computer performance.
- Managed multiple projects while adhering to tight deadlines.
- Ensured compliance with relevant laws and regulations for IT operations.
- Collaborated with other departments to provide necessary technical expertise.
- Identified areas for improvement in system efficiency or reliability.
- Fielded user requests and queries to deliver troubleshooting services and implement corrective actions.
- Compiled trend reports to proactively assess technology issues and threshold compliance.
- Trained staff and users to work with computer systems and programs.
- Developed and managed project plans while providing status updates to management.
- Assisted staff and users with computer malfunctions and program problems.
- Prepared and presented technical proposals for clients.
- Reviewed and analyzed computer printouts and performance indicators to locate code problems and correct errors.
Command and Control Specialist
USAF
12.1976 - 03.1995
- Non-commissioned Officer, communications liaison between commanders and their forces while airborne or on the ground.
- Provide appropriate fuel offload amounts to boom operators from various tanker aircraft to fighter aircraft during air refueling missions over the Pacific or Atlantic oceans.
- Safely handled and kept secure, classified material and information.
Education
Bachelor of Science - Business Administration And IT
Colorado Technical University
Colorado Springs, CO04-2006
Master of Science - Counseling
Upper Iowa University
Fayette, IASkills
- Scripting Languages
- Information Security
- Business continuity planning
- Application support
Certification
- Mental Health Academy - The Integrated Motivational Volitional Model of Suicide in Community Populations.
- Mental Health Academy - The Suicide in Schools Model, Prevention, Assessment, Intervention, and Postvention.
- U.S. Soccer 9v9 License
Affiliations
- My activities include volunteer youth soccer coaching, hobby beekeeping, and participation in various community beekeeping groups.
Timeline
Computer Systems Specialist
UPS
01.1998 - 01.2024
Command and Control Specialist
USAF
12.1976 - 03.1995
Bachelor of Science - Business Administration And IT
Colorado Technical University
Master of Science - Counseling
Upper Iowa University
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