Dynamic General Manager with expertise in staff scheduling, operational efficiency, and customer service. Strong passion for cannabis. Proven ability to lead diverse teams and optimize business processes to enhance performance.
Overview
9
9
years of professional experience
Work History
General Manager
Brotherly Bud
Mount Ephraim
06.2024 - Current
Developed staff schedules that improved resource allocation and maximized productivity.
Implemented training programs for new employees to ensure compliance with company procedures.
Facilitated cross-departmental communication to streamline operations and improve efficiency.
Conducted performance evaluations to support staff development initiatives.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Lead Budtender
Curaleaf
Bellmawr
10.2022 - 06.2024
Trained staff on product knowledge and compliance regulations to enhance customer service.
Guided customers in selecting cannabis products tailored to individual needs for optimal satisfaction.
Resolved customer complaints, ensuring high levels of satisfaction and loyalty.
Monitored cash handling procedures to maintain financial accuracy.
Assistant Store Manager
Chipotle
Mount Laurel
07.2017 - 08.2019
Trained team on food safety and customer service standards to enhance compliance and customer satisfaction.
Managed daily inventory, ensuring optimal stock levels to support operational efficiency.
Monitored compliance with health regulations and company policies.