Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Heim

Barrington

Summary

Dynamic General Manager with expertise in staff scheduling, operational efficiency, and customer service. Strong passion for cannabis. Proven ability to lead diverse teams and optimize business processes to enhance performance.

Overview

9
9
years of professional experience

Work History

General Manager

Brotherly Bud
Mount Ephraim
06.2024 - Current
  • Developed staff schedules that improved resource allocation and maximized productivity.
  • Implemented training programs for new employees to ensure compliance with company procedures.
  • Facilitated cross-departmental communication to streamline operations and improve efficiency.
  • Conducted performance evaluations to support staff development initiatives.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.

Lead Budtender

Curaleaf
Bellmawr
10.2022 - 06.2024
  • Trained staff on product knowledge and compliance regulations to enhance customer service.
  • Guided customers in selecting cannabis products tailored to individual needs for optimal satisfaction.
  • Resolved customer complaints, ensuring high levels of satisfaction and loyalty.
  • Monitored cash handling procedures to maintain financial accuracy.

Assistant Store Manager

Chipotle
Mount Laurel
07.2017 - 08.2019
  • Trained team on food safety and customer service standards to enhance compliance and customer satisfaction.
  • Managed daily inventory, ensuring optimal stock levels to support operational efficiency.
  • Monitored compliance with health regulations and company policies.
  • Oversaw daily cash handling procedures, reconciling discrepancies.
  • Conducted walk-throughs to identify and address issues impacting store appearance and professionalism.

Education

High School Diploma -

Highland Regional High School
Blackwood, NJ
07-2016

Some College (No Degree) - Video Game Design

Full Sail University
Winter Park, FL

Skills

  • Resource management
  • Operational efficiency
  • Performance evaluation
  • Staff scheduling
  • Staff management
  • Team leadership
  • Staff development
  • Client relations
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Consistently meet goals

Timeline

General Manager

Brotherly Bud
06.2024 - Current

Lead Budtender

Curaleaf
10.2022 - 06.2024

Assistant Store Manager

Chipotle
07.2017 - 08.2019

High School Diploma -

Highland Regional High School

Some College (No Degree) - Video Game Design

Full Sail University
William Heim