Jill Stevens
Eagle Bend,MN
Summary
Dynamic general manager with a focus on operational excellence and strategic planning. Successfully enhanced customer satisfaction and team performance through effective budgeting, resource management, and the cultivation of a positive workplace culture.
Overview
12
12
years of professional experience
Work History
General Manager
Farmers Union Oil Company
Fessenden, ND
01.2024 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed strategic plans to enhance customer satisfaction and operational efficiency.
- Analyzed sales reports to identify trends and inform business decisions for growth.
- Collaborated with vendors to negotiate pricing and secure quality products for stores.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Fostered a positive workplace culture through team-building activities and open communication.
- Ensured compliance with local health department regulations regarding food safety standards.
Human Resources
Farmers Union Oil Company
Fessenden, ND
10.2017 - 12.2023
- Personnel recruitment
- Benefits administration
- Benefits and compensation management
- Prepared new hire letters, employee contracts, and corporate policies.
- Coordinated onboarding process for newly hired employees, ensuring timely distribution of all necessary paperwork.
- Updated HR database with new employee information, changes in benefits, and other details.
- Responded to employee inquiries regarding health benefits and 401k options, providing clear and accurate information.
- Managed hiring and staffing processes while ensuring compliance with labor laws.
- Developed and implemented HR policies and procedures to promote a clear and consistent approach to managing employees.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Monitored labor laws and regulations compliance to protect employers from litigation and employees from discrimination and harassment.
- Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Developed strategies for organizational improvement
Home Health Aide
Wells County Social Services
Fessenden, ND
02.2015 - 08.2017
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with dressing, grooming, and feeding, enabling them to adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Developed rapport to create a safe, trusting environment for effective care.
- Encouraged patients to engage in safe physical activities, enhancing mood and overall wellness.
- Monitored changes in clients' conditions to report concerns to the supervisor.
- Provided direct personal care and administrative services to clients.
- Scheduled and coordinated medical appointments.
- Handled laundry tasks for clients, ensuring cleanliness and organization.
Education
High School Diploma -
Fessenden Bowdon High School
Fessenden, NDSkills
- Budget management
- Operations strategy
- Client management
- Operations oversight
- Human Resource Management
- Talent development
- Benefits administration
- Policy development
- Employee records management
- Sales forecasting
- Resource management
- Excellent communication
- Leadership development
Affiliations
- President of the Fessenden Park Board
- Volunteer Swim Instructor
Timeline
General Manager
Farmers Union Oil Company
01.2024 - Current
Human Resources
Farmers Union Oil Company
10.2017 - 12.2023
Home Health Aide
Wells County Social Services
02.2015 - 08.2017
High School Diploma -
Fessenden Bowdon High School