William Heller
Egg Harbor Township,NJ
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level technician position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Technician Intern
Egg Harbor Township School District
2021.10 - 2023.06
- Linked computers to network and peripheral equipment.
- Set up and maintained user accounts and client access.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Various positive interactions with staff members of different levels of understanding in the subject of the issue.
Serving Assistant
Texas Roadhouse
2022.08 - 2023.05
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted other team members to achieve goals.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Sales Associate
Bobs Garden Center
2019.06 - 2022.06
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Science - Information Technology
Montclair State University
Montclair, NJ06.2027
High School Diploma -
Egg Harbor Township High School
Egg Harbor, NJ06.2023
Skills
- Work Integrity
- Computer Configurations
- Security Best Practices
- Component Replacements
- Calibrate Equipment
- Computer Networking
- Analytical Thinking
- Hardware Installation
- Technical Support
- Inventory Management
Certification
Acer Chromebook Repair Certification
Timeline
Serving Assistant
Texas Roadhouse
2022.08 - 2023.05
IT Technician Intern
Egg Harbor Township School District
2021.10 - 2023.06
Sales Associate
Bobs Garden Center
2019.06 - 2022.06
Bachelor of Science - Information Technology
Montclair State University
High School Diploma -
Egg Harbor Township High School
Acer Chromebook Repair Certification
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