William Hendrix
Stockton,California
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
15
15
years of professional experience
Work History
Operations Manager
LKQ Corporation Inc.
Stockton, CA
02.2022 - 03.2024
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Warehouse Manager
LKQ Corporation Inc.
Stockton
05.2014 - 02.2022
- Ensured that all orders were accurately fulfilled in a timely manner.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
Quality Control Lead
LKQ Corporation Inc.
Stockton
06.2009 - 05.2014
- Conducted regular audits of product quality and safety standards to ensure compliance with company policies.
- Assisted in developing new methods for improving product reliability and durability.
- Implemented preventive measures designed to reduce the number of defects found during inspections.
Education
High School Diploma -
Franklin High
Stockton01-1991
Skills
- Document Control
- Performance reporting
- Customer Service
- Production
- Workflow Optimization
- Customer Retention
Timeline
Operations Manager
LKQ Corporation Inc.
02.2022 - 03.2024
Warehouse Manager
LKQ Corporation Inc.
05.2014 - 02.2022
Quality Control Lead
LKQ Corporation Inc.
06.2009 - 05.2014
High School Diploma -
Franklin High
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