William Henry
Curtice,OH
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Cyber Defense Operations
180th Fighter Wing
Swanton, OH
11.2023 - Current
- User Support: Provide technical support to end-users, addressing issues related to hardware, software, and network connectivity in a timely manner.
- Troubleshooting: Diagnose and resolve a wide range of IT problems, including operating system errors, application failures, and peripheral device malfunctions.
- System Maintenance: Perform routine maintenance tasks, such as software updates, patches, and backups, to ensure system stability and security.
- Installation and Configuration: Install and configure hardware and software, including operating systems, applications, and network devices, according to organizational standards.
- Technical Training: Educate users on best practices for using technology, including new software applications and security protocols.
- Help Desk Management: Manage and prioritize help desk tickets, ensuring efficient resolution of user-reported issues and maintaining high levels of customer satisfaction.
- Hardware and Software Inventory: Track and manage IT asset inventory, including procurement, deployment, and lifecycle management of hardware and software resources.
- Security and Compliance: Implement and enforce IT security policies and practices to protect organizational data and ensure compliance with relevant regulations.
- Network Design and Architecture: Design and implement network structures, including LAN (Local Area Network), WAN (Wide Area Network), and VPN (Virtual Private Network), to meet organizational needs.
- Hardware Installation and Configuration: Set up and configure network hardware, such as routers, switches, firewalls, and access points, to establish and optimize network connectivity.
Asset Protection Associate
Walmart
Oregon, OH
06.2022 - Current
- Incident Investigation: Conduct thorough investigations into theft, fraud, and other loss-related incidents, including reviewing surveillance footage, interviewing suspects, and collecting evidence.
- Evidence Collection: Gather and preserve evidence related to criminal activities, ensuring proper documentation and chain of custody for legal purposes.
- Reporting: Prepare detailed investigative reports and summaries of findings, including recommendations for corrective actions, and follow-up procedures.
- Collaboration with Law Enforcement: Work closely with local law enforcement agencies and provide support in criminal investigations, including testifying in court if required.
- Policy and Procedure Compliance: Ensure adherence to company policies and legal regulations during investigations, maintaining integrity and confidentiality throughout the process.
- Theft Prevention Strategies: Analyze trends and patterns in theft and fraud to develop and recommend effective loss prevention strategies and policies.
- Training and Awareness: Train store employees and management on theft prevention techniques and best practices, enhancing overall store security awareness.
- Risk Assessment: Assess vulnerabilities in store operations and procedures, and provide recommendations for improvements to mitigate risks.
Stocking Associate
Walmart
Oregon, OH
10.2020 - 06.2022
- Received shipments of merchandise and stocked shelves according to store requirements.
- Organized backroom areas, ensuring all items were properly stored and labeled.
- Assisted customers in locating products on the shelf or in the backroom.
- Performed inventory counts of merchandise on a regular basis.
- Unloaded delivery trucks and verified contents against invoices.
- Rotated stock from older to newer product when necessary to ensure quality control standards.
- Operated forklift safely and efficiently to move stock between locations within the store.
Education
Information Technology
Community College of The Air Force
Montgomery, AL11-2028
High School Diploma -
Clay High School
Oregon, OH05-2022
Skills
- Decision-Making
- Critical Thinking
- Adaptability
- Professionalism
- Time Management
- Reliability
Timeline
Cyber Defense Operations
180th Fighter Wing
11.2023 - Current
Asset Protection Associate
Walmart
06.2022 - Current
Stocking Associate
Walmart
10.2020 - 06.2022
Information Technology
Community College of The Air Force
High School Diploma -
Clay High School
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