Summary
Overview
Work History
Education
Skills
Timeline
Generic
William Henry

William Henry

Killeen,TX

Summary

Adept in emergency response and providing quality services while enforcing policy. Demonstrates exceptional customer service and de-escalation abilities, ensuring safety and compliance. Always putting the customer first and doing what I can to represent my company.

Overview

6
6
years of professional experience

Work History

Security Officer

ISSG
Austin TX
04.2024 - Current
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Security Officer

Securitas Security Services
Austin, TX
01.2022 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.

Security Officer

ESP LLC
12.2020 - Current
  • Event staff.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Referee

Airsoft Texas 10
Killeen, TX
07.2019 - Current
  • Promoted good sportsmanship among players.
  • Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
  • Navigated difficult situations using effective communication and explanation of game rules.
  • Kept track of time and scores during games

Delivery Driver

Amazon
Round Rock, TX
03.2023 - 04.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Cashier

Dairy Queen Grill & Chill
Bremerton, WA
11.2021 - 01.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.

Sales Associate

GameOn
Killeen, TX
03.2021 - 07.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Cook

Wingstop Restaurant
Killeen, TX
12.2020 - 03.2021
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Grocery Bagger

HEB Grocery Store
Killeen TX
05.2020 - 08.2020

• Bagged Groceries and helped costumers load their shopping carts.

• Provided great customer service.

Education

High School Diploma - High School Education

Florence High School
Florence, TX
07.2020

Skills

  • Incident reporting
  • Emergency response
  • First aid certified
  • Customer Service
  • De-escalation

Timeline

Security Officer

ISSG
04.2024 - Current

Delivery Driver

Amazon
03.2023 - 04.2023

Security Officer

Securitas Security Services
01.2022 - Current

Cashier

Dairy Queen Grill & Chill
11.2021 - 01.2022

Sales Associate

GameOn
03.2021 - 07.2021

Security Officer

ESP LLC
12.2020 - Current

Cook

Wingstop Restaurant
12.2020 - 03.2021

Grocery Bagger

HEB Grocery Store
05.2020 - 08.2020

Referee

Airsoft Texas 10
07.2019 - Current

High School Diploma - High School Education

Florence High School
William Henry