William Hentz
West Columbia,SC
Summary
Adept Revenue Officer with a proven track record at SC Department of Revenue, enhancing revenue through strategic tax collection and compliance. Skilled in tax law knowledge and interpersonal communication, I exceeded performance targets by fostering taxpayer trust and voluntary compliance. My expertise in debt management and building strong relationships has significantly contributed to organizational success. Responsible Revenue Officer with familiarity with tax laws, regulations, procedures and precedents. Wide knowledge of federal and state laws with respect to collection and assessment. Outstanding investigative skills analyzes financial records in order to verify information.
Overview
11
11
years of professional experience
Work History
Revenue Officer
SC Department Of Revenue
Columbia
05.2014 - 07.2024
- Increased revenue by implementing effective tax collection strategies and monitoring taxpayer compliance.
- Promoted transparency through clear reporting of findings during audits, enhancing understanding between taxpayers and the agency.
- Supported management with ad hoc reporting needs, enabling informed decision-making regarding revenue collection efforts.
- Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
- Developed strong working relationships with taxpayers, fostering trust and encouraging voluntary compliance.
- Contributed to a positive work environment through proactive collaboration and effective communication with colleagues.
- Maintained detailed case documentation, ensuring accurate recordkeeping and streamlined communication among team members.
- Exceeded performance targets consistently by prioritizing tasks effectively and managing caseloads efficiently.
- Leveraged negotiation skills to secure favorable settlements with delinquent taxpayers while maintaining professionalism at all times.
- Provided exceptional customer service to address taxpayer inquiries and resolve disputes quickly.
- Enhanced taxpayer education by conducting informative workshops and providing helpful resources.
- Considered alternative means of resolving tax debt issues if taxpayer could not pay
- Mentored junior staff members, sharing valuable knowledge gained from years of experience in the field of revenue collection.
- Furnished taxpayer assistance and information to general public.
- Negotiated payment agreements with delinquent taxpayers, ensuring prompt debt resolution.
- Assisted in the development of new policies and procedures for more efficient revenue collection practices.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
- Participated in continuous professional development opportunities to stay current on industry trends and best practices in revenue collections.
Sales Tax
SC Department Of Revenue
07.2013 - 05.2014
- Upheld strict confidentiality standards when handling sensitive taxpayer information to maintain trust between the auditor''s office and the public.
Education
BBA - Business Administration And Management
University of South Carolina - Columbia
Columbia, SC05.2012
Associate of Arts -
University of South Carolina Sumter
05.2009
Skills
- Debt management
- Researching abilities
- Interpersonal communication skills
- Account Monitoring
- Tax law knowledge
- Tax Compliance
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Basic accounting principles
- Decision-Making
- Recordkeeping and documentation
- Relationship Building
- Team building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Professionalism
- Goal Setting
- Payment Processing
- Time management abilities
- Interpersonal Communication
- Continuous Improvement
- Adaptability
- Written Communication
- Professional Demeanor
- Problem-solving aptitude
- Excellent negotiation skills
- Compliance review
- Payment plan processing
- Delinquent account management
- Analytical Skills
- Communication Management Professional
Timeline
Revenue Officer
SC Department Of Revenue
05.2014 - 07.2024
Sales Tax
SC Department Of Revenue
07.2013 - 05.2014
BBA - Business Administration And Management
University of South Carolina - Columbia
Associate of Arts -
University of South Carolina Sumter