William Herrmann

• Built strong relationships with clients through attentive listening, empathetic communication, and sound financial advice.
• Streamlined account management for improved client experiences and increased retention rates.
• Maintained strict confidentiality when handling sensitive client data, adhering to regulatory requirements and company policies at all times.
• Navigated complex client scenarios with tact and professionalism, resulting in successful resolution of conflicts or concerns.
• Participated in ongoing professional development initiatives focused on enhancing knowledge of industry trends, regulatory changes, and emerging financial products.
• Exceeded performance metrics consistently by delivering exceptional financial services support to clients.
• Delivered personalized customer service by taking time to understand individual client needs, leading to increased trust and loyalty among bank''s clientele.
• Supported fraud prevention efforts by monitoring accounts for suspicious activity and following established protocols if discrepancies were identified.
• Received and resolved over 60 inbound calls a shift in a professional and efficient manor.

• Researched, vetted, and made introductions to new Center Of Influence industry partners.
• Collaborated with team members to expand marketing channels.
• Optimization search engine to maximize efforts in creating brand awareness.
• Assisted in creating written, video and image content for marketing channels.
• Researched competitor trends and interpreted findings, reporting conclusions to supervisor.
• Researched interesting and relevant content to capture interest and improve site traffic.
• Monitored web traffic to analyze website performance.

• Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
• Delivered value to customers by building reputation for quality products, friendly service and cleanliness.
• Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
• Reported issues to higher management with precise detail.
• Trained and guided team members to maintain high productivity and performance metrics.

• Reworked employee positions and workflow based on individual abilities and production targets.
• Meticulously tracked parts and equipment used on each job site.
• Reviewed project details to specify correct materials and equipment for job sites.
• Established clear priorities and production quality standards.
• Interacted with employees to demonstrate high standards and mitigate issues effectively.
• Directed projects according to schedule and quality demands.

• Made food according to standard recipes with requested changes for customer satisfaction.
• Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
• Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
• Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
• Wash dishes, organize storage, clean and close kitchen.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Served high customer volumes during special events, nights and weekends.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Vacuumed interiors of vehicles to remove dirt and debris.
• Washed, waxed and buffed vehicle bodies for professional shine.
• Advised customers on regular care needs to prevent issues such as deteriorating paint.
• Operated and programmed wash tunnel.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Computed sales prices, totaled purchases and received and processed cash or credit payment
• Charged slips, coupons, and vouchers, balancing cash drawers, and making deposits.
• Placed dough in pans, molds, or on sheets and baked in production ovens or on grills.
• Decorate baked goods, such as cakes or pastries.

LETTERS OF RECCOMENDATION AVAILABLE UPON REQUEST