Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
William Hightower

William Hightower

Carrollton,TX

Summary

Dynamic professional offers background in business management, finance, customer service, and sales. Strong history of leading teams to exceed goals and consistently improve operations. Skillful in developing and implementing innovative strategies that drive growth and profitability.

Overview

11
11
years of professional experience

Work History

Lead Estimator

Snapsheet
01.2024 - Current
  • Implemented standardized templates for estimate reports, promoting consistency across all projects within the organization.
  • Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
  • Gathered cost and material data for accurate and up-to-date information on material and labor costs..
  • Developed strong relationships with vendors and subcontractors, enabling favorable negotiations on materials and services pricing.

General Manager

Caliber Collision
03.2022 - 12.2023
  • Recruited team members to maintain adequate staffing levels.
  • Monitored store performance and identified opportunities for improvement.
  • Provided coaching and mentoring support for employees at all levels of the organization.
  • Used customer feedback for improving operations and building brand loyalty

Auto Damage Adjuster

GEICO
09.2019 - 03.2022
  • Estimated parts and labor to repair damage using knowledge of automotive repair
  • Performed comprehensive evaluation of vehicle to determine reparability
  • Delivered excellent customer services to all
  • Successfully completed Management Development Program
  • Negotiated fair settlements with claimants, balancing their needs with company interests.

Math Teacher/Coach

Middle and High School
07.2013 - 06.2019
  • Developed lesson plans for a variety of mathematics subjects, including geometry, algebra, and trigonometry.
  • Fostered student learning of mathematics through innovative, effective teaching practices.
  • Utilized effective communication strategies to build trust with clients and stakeholders

Education

M.S. - Educational Leadership

University of North Texas
Denton, TX
05.2018

B.S. - Kinesiology

University of North Texas
Denton, TX
05.2010

Skills

    Relationship building

    Multi Tasking

    Effective time management

    Conflict Resolution

    Analytical problem solving

    Team leadership

    Customer Service

    Communication Skills

Timeline

Lead Estimator

Snapsheet
01.2024 - Current

General Manager

Caliber Collision
03.2022 - 12.2023

Auto Damage Adjuster

GEICO
09.2019 - 03.2022

Math Teacher/Coach

Middle and High School
07.2013 - 06.2019

M.S. - Educational Leadership

University of North Texas

B.S. - Kinesiology

University of North Texas

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William Hightower