William Hill
Meriden,CT
Summary
Skilled healthcare and service professional with experience supporting eye care teams through diagnostic testing, equipment maintenance, instrument cleaning, and precise EMR documentation. Also brings device repair experience, consultative customer service, and top-third sales performance in high-volume settings. Known for reliability, attention to detail, and clear communication with patients and coworkers.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Childcare Specialist / Bus Driver
Carriage House Daycare
, Connecticut
01.2024 - Current
- Transport children safely according to established procedures and maintain accountability for their well-being.
- Communicated with children, parents, and staff to foster a safe, supportive, and organized environment.
- Established trusting relationships with families through consistent communication and support. with families through consistent communication, patience, and professionalism.
- Managed multiple responsibilities and priorities in a fast-paced environment, exercising sound judgment and attention to detail.
- Demonstrated reliability and adaptability while collaborating with staff to enhance team cohesion.
Dietetic Technician
Yale New Haven Health System
New Haven, Connecticut
04.2023 - 08.2024
- Directed nutritional assessment process and developed tailored meal plans aligned with patient needs and care goals.
- Delivered focused education on nutrition, chronic disease management, and healthy lifestyle choices to promote informed health decisions.
- Applied active listening and patient-centered communication to gather patient concerns and guide education delivery.
- Communicated healthcare information clearly and supportively to strengthen patient understanding and engagement.
Ophthalmic Technician
Ophthalmic Consultants of Connecticut
, Connecticut
01.2023 - 01.2024
- Performed ophthalmic diagnostic testing, including tonometry and intraocular pressure measurements, and prepared patients for comprehensive examinations and specialty evaluations.
- Operated and maintained ophthalmic diagnostic equipment, ensuring reliability through regular calibration and quality control checks.
- Provided direct patient support in a fast-paced ophthalmology environment while maintaining professionalism, empathy, and patient confidentiality.
- Communicated with patients from diverse backgrounds and explained diagnostic procedures and healthcare information clearly and reassuringly.
- Educated patients on testing procedures, treatment recommendations, and follow-up care, fostering engagement through question encouragement.
- Worked closely with ophthalmologists and clinical staff to coordinate efficient patient care and communicate relevant patient information.
- Maintained accurate patient documentation and records in electronic medical record systems, ensuring compliance with clinical standards.
- Cleaned physicians' surgical and procedural instruments using an autoclave and cleaning solutions, following established instrument-care procedures and handling tools carefully.
- Maintained strict adherence to HIPAA, patient confidentiality, clinical safety, and professional standards.
Optician / Optometric Technician
MyEyeDr.
, Connecticut
01.2020 - 01.2023
- Built strong patient relationships through active listening, needs assessment, personalized recommendations, and patient-centered communication.
- Identified patient needs and recommended appropriate solutions while maintaining a compassionate, professional approach.
- Informed patients about vision solutions, lens technologies, frames, coatings, insurance benefits, and related health care products.
- Translated technical and healthcare information into clear, understandable recommendations tailored to individual patient needs.
- Guided patients through optical process, facilitating product selection, insurance review, fitting, and final dispensing.
- Performed optometric testing and supported clinical operations in collaboration with optometrists and other healthcare professionals.
- Ranked among the Top 1/3 of sales performers in the district, consistently meeting performance and sales goals.
- Achieved sales objectives through persistence and accountability while ensuring high patient satisfaction.
- Maintained accurate records and protected sensitive patient information in accordance with HIPAA and organizational standards.
Sales Consultant
Best Buy
, Connecticut
01.2017 - 01.2020
- Consistently ranked among the Top 1/3 of sales performers in the district, demonstrating the ability to achieve demanding performance goals in a high-volume environment.
- Successfully sold products and services across Verizon, AT&T, and Sprint, adapting communication strategies to different customer needs and product portfolios.
- Utilized consultative communication and active listening to identify customer needs, recommending tailored solutions that enhanced customer satisfaction.
- Built rapport and long-term customer relationships by providing personalized recommendations and exceptional service.
- Addressed customer concerns and objections professionally, identifying effective solutions that strengthened customer loyalty and trust.
- Collaborated with team members and leadership to align strategies and achieve individual and store performance goals, fostering a team-oriented environment.
- Educated customers on complex products and services by translating technical information into clear, easy-to-understand explanations.
- Troubleshot technical issues and demonstrated strong problem-solving and judgment in a fast-paced customer-facing environment.
- Provided technical support and repaired phones and computers, troubleshooting device problems and helping customers restore functionality.
Education
Bachelor of Science - Health Science
Quinnipiac University
Hamden, CT01-2021
High School Diploma -
Notre Dame High School
West Haven, CT05-2013
Skills
- Surgical Instrument Care Sterile Processing Support Autoclave Operation Instrument Cleaning with Appropriate Solutions Delicate Instrument Handling Phone and Computer Repair Technical Support and Troubleshooting Medical Equipment Operation & Maintenance Calibration and Quality Control Assistance Accurate Documentation EMR Systems Customer Service Consultative Sales HIPAA and Clinical Safety Team Collaboration Basic Computer Skills
- Autoclave Operation Surgical and Procedural Instrument Cleaning Sterile Processing Support Phone and Computer Repair Technical Support and Troubleshooting Ophthalmic Diagnostic Equipment Equipment Maintenance and Calibration Assistance Epic NextGen EMR Systems Electronic Documentation Microsoft Office Point-of-Sale Systems Customer Relationship Management
- Child passenger safety
- Route planning
- Electronic records
- Patient Education
Personal Information
Title: B. Braun Field Service Technician I
Certification
CPR / BLS Certified | Pharmacy Technician Certification Exam Pending | HIPAA Compliance Training
Pharmacy Technician Certification Course
- Completed 2026
- Completed pharmacy technician training covering prescription processing, medication terminology, pharmacy operations, and patient safety.
- Developed additional familiarity with medications, medical terminology, and healthcare workflows.
Timeline
Childcare Specialist / Bus Driver
Carriage House Daycare
01.2024 - Current
Dietetic Technician
Yale New Haven Health System
04.2023 - 08.2024
Ophthalmic Technician
Ophthalmic Consultants of Connecticut
01.2023 - 01.2024
Optician / Optometric Technician
MyEyeDr.
01.2020 - 01.2023
Sales Consultant
Best Buy
01.2017 - 01.2020
Bachelor of Science - Health Science
Quinnipiac University
High School Diploma -
Notre Dame High School