William Hinrichsen
Account Manager
Minonk,IL
Summary
Dynamic account manager, experienced in growing sales while maintaining current products. 2+ years experience managing Caterpillar accounts in excess of $60M per year. MBA graduate and Navy veteran with an extensive history performing various sales, managerial, and administrative roles.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Account Manager
SMF, Inc.
01.2023 - Current
- Managed all Caterpillar accounts in excess of $60M per year while serving as the main point of contact for over 150 unique products.
- Worked directly with Caterpillar teams across eight facilities to service accounts, understand customer needs, and sell additional products.
- Utilized Caterpillar systems to create demand forecasts and propose targeted growth strategies to SMF business leaders and executives.
- Worked with production, engineering, quoting, and scheduling teams to onboard new and revised products while providing timely updates to key Caterpillar team members.
- Established lasting relationships by working relentlessly to assure win-win outcomes each day.
Internal Auditor
RLI Corp
01.2022 - 01.2023
- Developed risk assessments, performed internal audits, advised internal controls, and produced audit reports for company executives and external audit boards.
- Performed and reviewed Sarbanes-Oxley testing to assure process compliance.
Manager
United States Navy Reserves
09.2019 - 09.2023
- Created work schedules, conducted performance evaluations, and trained a large staff of military and civilian employees.
- Developed and taught courses in standard procedures, performance evaluations, and engagement strategies.
- Created standard operating procedures for 19 critical positions.
Claims Representative
State Farm
01.2020 - 01.2022
- Utilized new technologies in coordination with established protocols to facilitate mutually beneficial customer solutions.
- Conducted weekly team conferences, teaching employee engagement theories.
Merchandiser
Menard, Inc.
12.2017 - 01.2020
- Responsible for the planning and implementation of all pet food products valued at over $100 million.
- Worked in coordination with product buyers, inventory analysts, store managers, and in-store team members to assure optimal inventory levels and product flow at 330 unique store locations.
Customer Service and Operations Consultant
Zarc, Inc.
01.2017 - 12.2017
- Increased sales by utilizing existing technology to develop improved customer relationships.
- Wrote standards and procedures for all customer service processes.
Manager
United States Navy
08.2014 - 01.2017
- Increased annual funding by investigating and documenting medical program compliance to meet federal requirements.
- Wrote performance evaluations, scheduled daily tasks, and managed the activities of military and civilian employees.
Assistant Manager
United States Navy
01.2012 - 08.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Identified process bottlenecks and utilized computer automation to decrease labor requirements.
Education
Master of Arts - Business Administration
Southern New Hampshire University
Manchester, NH 01.2013 - 08.2015
Bachelor of Science - Business Management
Southern Illinois University
Carbondale, IL 08.2009 - 05.2011
Associate of Science - Business Administration
Illinois Central College
East Peoria, IL 08.2007 - 08.2009
Timeline
Account Manager
SMF, Inc.
01.2023 - Current
Internal Auditor
RLI Corp
01.2022 - 01.2023
Claims Representative
State Farm
01.2020 - 01.2022
Manager
United States Navy Reserves
09.2019 - 09.2023
Merchandiser
Menard, Inc.
12.2017 - 01.2020
Customer Service and Operations Consultant
Zarc, Inc.
01.2017 - 12.2017
Manager
United States Navy
08.2014 - 01.2017
Master of Arts - Business Administration
Southern New Hampshire University
01.2013 - 08.2015
Assistant Manager
United States Navy
01.2012 - 08.2014
Bachelor of Science - Business Management
Southern Illinois University
08.2009 - 05.2011
Associate of Science - Business Administration
Illinois Central College
08.2007 - 08.2009
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