William Horrom
Daytona Beach,FL
Summary
I worked at the Illinois Department of Corrections for nearly 20 years. I am energetic and successful at motivating and building positive team dynamics to accomplish aggressive goals. I did serve in Vietnam, I respect others and different cultures, which is mandatory when working with others. I have been recognized for enhancing team productivity and customer satisfaction through effective leadership and relationship building I will bring to the workplace. I am hard-working, loyal, and a great asset.
Overview
30
30
years of professional experience
Work History
Supervisor
Illinois Department Of Corrections
12.1998 - 04.2008
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Professional Barber
Men's Room Barber Shop
03.1978 - 11.1998
- Assisted with administrative tasks such as answering phone calls, managing correspondence, and maintaining accurate client records to support smooth business operations.
- Contributed to salon marketing efforts through engaging social media content showcasing before-and-after photos of client transformations.
- Participated in ongoing professional development opportunities, staying current on latest trends and techniques in the industry.
- Exhibited a high level of technical proficiency in performing various barber services, including haircuts, shaves, trims, and styling for both men and women.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in numerous positive reviews from clients.
- Enhanced client satisfaction by providing precise and trendy haircuts tailored to individual preferences.
- Demonstrated strong time management skills by effectively juggling multiple clients simultaneously without compromising quality of service or attention to detail.
Education
Navy
Atlanta High School
Atlanta05-1971
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Staff discipline
- Staff development
- Processes and procedures
- Process improvement
- Project management
- Relationship building
Accomplishments
- Supervised team of 6 staff members.
- Achieved Employee of the Month numerous times through effectively helping my team with support and strong leadership skills.
Timeline
Supervisor
Illinois Department Of Corrections
12.1998 - 04.2008
Professional Barber
Men's Room Barber Shop
03.1978 - 11.1998
Navy
Atlanta High School
Similar Profiles
Mark A KrummickMark A Krummick
Correctional Officer at Illinois Department Of CorrectionsCorrectional Officer at Illinois Department Of Corrections
Cory HuddlestonCory Huddleston
Food Service Program Manger at Illinois Department Of CorrectionsFood Service Program Manger at Illinois Department Of Corrections
Anthony MaysAnthony Mays
Correctional Officer at Illinois Department Of CorrectionsCorrectional Officer at Illinois Department Of Corrections
Sade ClaySade Clay
Customer Service Representative at Brown and Brown - Mortgage Servicing RemoteCustomer Service Representative at Brown and Brown - Mortgage Servicing Remote
Andrea SantosAndrea Santos
Retail Supervisor at Old NavyRetail Supervisor at Old Navy