William Howell
Hampton,GA
Summary
Reliable Driver with experience in delivering goods and transporting people safely. Skilled in operating various types of vehicles, adhering to traffic laws, managing delivery schedules, and maintaining vehicle cleanliness. Strengths include navigation skills, time management, customer service, and mechanical knowledge. Contributed to previous roles by ensuring timely deliveries and maintaining high levels of client satisfaction.
Overview
25
25
years of professional experience
Work History
Driver
Lyft
Hampton, GA
04.2019 - Current
- Adhered to traffic laws and regulations to prevent accidents.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Reported any incidents involving the truck or its cargo to management immediately.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Performed minor vehicle maintenance tasks to prevent disruptions.
- Ensured vehicle cleanliness and performed regular maintenance checks.
- Transported clients to specified destinations safely and on-time.
Mail Handler
United States Postal Service
Atlanta, USA
01.2011 - 01.2015
- Sorted mail according to country, state, zip code, and street according to established standards set by the US Department of Postal Services
- Delivered various types of mail on routes according to strict timelines.
- Handled undeliverable mail in accordance with established procedures.
- Provided customer service by answering questions about mailing services offered.
- Offered support and advice to newer personnel to improve performance.
- Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.
- Verified accuracy of postage amounts on all outgoing mail pieces.
- Inspected parcels for any damages prior to delivering them to customers.
- Reported any discrepancies or damaged packages to supervisor immediately.
Staff Sergeant 91B/19D/88M
United States Army National Guard
Augusta, USA
01.2001 - 01.2015
- Collaborated with other departments to ensure efficient workflow processes.
- Conducted regular meetings with staff to discuss progress, challenges, and opportunities for improvement.
- Facilitated training sessions for new employees on company policies and procedures.
- Provided technical support for office equipment, troubleshooting minor issues.
- Assisted in the preparation of reports and presentations, utilizing various software tools.
- Resolved conflicts between staff members in a timely manner while maintaining professionalism.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Organized team building activities designed to improve morale among staff members.
- Provided feedback to team members on their job performance during one-on-one meetings.
Staff Sergeant 91B/19D/88M
United States Army National Guard
01.2013 - 01.2014
- Resolved conflicts between staff members in a timely manner while maintaining professionalism.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Organized team building activities designed to improve morale among staff members.
- Participated in staff training sessions, acquiring new skills and knowledge.
- Assisted with the development and implementation of staff policies and procedures.
- Processed and filed documentation, ensuring accuracy and confidentiality.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Assistant Supervisor Distribution Operations
United States Postal Service
Atlanta, USA
01.2011 - 01.2013
- Supervised employees in mail processing and distribution activities
- Provided input for the facility's operating budget; controlled costs within budget allocations
- Monitored operational performance data throughout the tour; resolved routine problems; reported unusual operational problems and recommended solutions
- Scheduled and assigned work; determined priorities; shifted employees during the course of the tour as the workload fluctuated
- Ensured that operational information reported was complete and accurate; participated in mail surveys/tests related to quality, service performance, etc
- Coordinated mail flow activities with other supervisors on the tour
- Supervised the on-the-job training program for processing and distribution employees on the assigned tour
- Investigated accidents; prepared necessary reports; ensured compliance with safety regulations and energy conservation practices
- Met with union representatives to resolve disagreements
- Supervised all areas of operation at the Atlanta Network Distribution Center to include Inbound, Outbound, Support, Secondary and Tray Sorter Operations
- Upheld all rules and regulations of the Postal Service as well as maintained records of the receiving and distribution of mail
Mail Processor
United States Postal Service
Marietta, USA
01.2000 - 01.2011
- Company Overview: Marietta, GA
- Used machines to sort and prepare mail for distribution
- Loaded and operated mail processing, sorting, and canceling machinery
- Bundled, labeled, and route sorted mail to designated areas depending on destinations and according to established procedures and deadlines
- Operated computer scanning equipment, addressographs, mimeographs, and optical character readers
- Checked items to ensure that addresses are legible and correct
- Marietta, GA
Sergeant 91B/19D/88M
United States Army National Guard
01.2007 - 01.2008
- Company Overview: Operation Iraqi Freedom
- Managed the Preventive Maintenance Checks (PMCS), Pre-Combat Checks and Pre-Combat Inspections resulting in zero loss of equipment or vehicle breakdowns during 16 missions supporting Operation Iraqi Freedom
- Verified that vehicles were properly loaded, sorted and unloaded at its correct location resulting in zero errors
- Utilized sound judgement to become one of the top Assistant Convoy Commanders in the unit driving over 10,000 accident free miles
- Provided technical guidance to personnel in the accomplishment of their duties to include maintenance, drivers training and dispatch of vehicles
- Operation Iraqi Freedom
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Bachelor of Science - Aeronautical Science, Aviation Safety
Embry-Riddle Aeronautical University
Daytona Beach, FL07.2018
Skills
- Patience and tact
- Punctual and reliable
- CDL license
- Operations management
- Documentation and reporting
- Investigative procedures
- Intelligence gathering
- Patrol coordination
- Team management
- Decision-making
Awards
- Meritorious Service Medal 2008
- Afghanistan Campaign Medal W/Campaign Star
- Army Commendation Medal
- Army Achievement Medal (3rd Award)
- Army Good Conduct Medal
- Army Reserve Component Achievement Medal
- National Defense Service Medal (2nd Award)
- Global War on Terrorism Expeditionary Medal
- Global War on Terrorism Service Medal
- Iraq Campaign Medal W/Campaign Star
- Army Service Ribbon
- Overseas Ribbon (2nd Award)
- NATO Medal
- Armed Reserve Medal W/M Device (3rd Award)
- Noncommissioned Officer Professional Development Ribbon
Key Qualifications
- Leadership/Supervision
- Risk Management
- Strategic Planning
- Training and Development
- Policy Implementation
- Organization/Communication
Timeline
Driver
Lyft
04.2019 - Current
Staff Sergeant 91B/19D/88M
United States Army National Guard
01.2013 - 01.2014
Mail Handler
United States Postal Service
01.2011 - 01.2015
Assistant Supervisor Distribution Operations
United States Postal Service
01.2011 - 01.2013
Sergeant 91B/19D/88M
United States Army National Guard
01.2007 - 01.2008
Staff Sergeant 91B/19D/88M
United States Army National Guard
01.2001 - 01.2015
Mail Processor
United States Postal Service
01.2000 - 01.2011
Bachelor of Science - Aeronautical Science, Aviation Safety
Embry-Riddle Aeronautical University