William Hoxit
Seneca
Summary
Dynamic General Manager with a proven track record in enhancing service efficiency and customer satisfaction. Expertise in staff training and team leadership, driving operational excellence across diverse venues.
Overview
21
21
years of professional experience
1
1
Certification
Work History
General Manager
Keowee Restaurant Group
Seneca, SC
05.2024 - 02.2026
- Coordinated daily operations to enhance service efficiency and customer satisfaction.
- Developed and implemented staff training programs to improve team performance and service quality.
- Analyzed sales data to identify trends and adjust menu offerings accordingly for increased profitability.
- Streamlined inventory management processes to reduce waste and optimize supply chain efficiency.
- Coordinated seamless operations across a multi-faceted venue featuring a sit-down restaurant, lakeside cabana, and sports bar, ensuring high-quality service and customer engagement.
- Managed comprehensive ordering of beverages and provided assistance to executive chef in acquiring food and additional supplies for restaurant operations.
- Coordinated logistics and details for various special events, ensuring seamless execution of festivals, wine tastings, and catering activities.
- Coordinated scheduling and performance management for seasonal teams, maintaining effective operations with 40 to 80 employees.
- Fostered a positive work environment, promoting teamwork and communication among staff members.
Front of the House and Beverage Manager
Paesano's Italian Restaurant
Seneca, SC
08.2005 - 05.2024
- Developed and implemented beverage menus that enhanced customer satisfaction and retention.
- Trained staff on wine pairings, cocktail preparation, and beverage service standards.
- Managed inventory levels, ensuring timely reordering of supplies to minimize shortages.
- Collaborated with kitchen team to design complementary drink offerings for seasonal menus.
- Managed the front of the house staff including hiring, firing and disciplinary actions.
- Fostered relationships with suppliers to secure high-quality products at competitive prices.
- Monitored compliance with health and safety regulations in beverage handling and storage processes.
- Designed beverage menus.
- Designed creative cocktail recipes that became popular among guests, driving repeat business.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Established strong relationships with suppliers, securing high-quality products at competitive prices.
- Purchased beverage stock and handled all inventory needs.
- Resolved customer complaints involving food or beverage quality and service.
- Complied with health and safety regulations.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
Education
West Oak High School
Westminster, SCSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Relationship building
- Staff training/development
- Administrative skills
- Employee scheduling
Certification
Servsafe Food Manager Certified
Servsafe South Carolina Alcohol Service certified
Timeline
General Manager
Keowee Restaurant Group
05.2024 - 02.2026
Front of the House and Beverage Manager
Paesano's Italian Restaurant
08.2005 - 05.2024
West Oak High School