Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Hyde

Ponca City,OK

Summary

With a proven track record at Walmart, I excel in staff management and superior customer service, enhancing team efficiency and customer satisfaction. Skilled in conflict resolution and complex problem-solving, I've significantly contributed to a positive work environment and streamlined operations, demonstrating a strong ability to lead and innovate.

Overview

9
9
years of professional experience

Work History

Security Officer

Tonkawa Hotel & Casino
07.2023 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Correctional Officer

Kay County Detention Center
05.2023 - 07.2023
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.

Office Manager

Hertzog Property Management
11.2022 - 05.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Security Officer

Tonkawa Hotel & Casino
01.2022 - 11.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle,, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Overnight Stocker and Receiver

Walmart
10.2020 - 12.2021
  • Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
  • Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
  • Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
  • Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.

Assistant Manager

Walmart
04.2020 - 10.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Assistant Manager

Walmart
09.2019 - 04.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

CAP 2 Supervisor

Walmart
04.2018 - 09.2019
  • Maintained accurate financial records within the department by reconciling daily sales, monitoring budgets, and allocating resources effectively.
  • Established strong relationships with vendors for efficient supply chain management, timely deliveries, and streamlined stocking procedures.
  • Resolved conflicts among team members, fostering a positive work environment conducive to collaboration and communication.
  • Boosted sales through effective merchandising, strategic product placement, and compelling in-store displays.
  • Enhanced team efficiency by streamlining processes and implementing new inventory management techniques.
  • Managed employee scheduling to support optimal staffing levels during peak hours while minimizing overtime costs.

Department Manager

Walmart
01.2018 - 04.2018
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.

Department Manager

Walmart
08.2017 - 12.2017

Tire and Lube Technician

Walmart
06.2016 - 08.2017
  • Kept shop areas neat, clean, and free of safety hazards.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Improved customer satisfaction by providing timely and accurate tire and lube services.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.

Process Operator

Aline TDS
03.2015 - 04.2016
  • Contributed to a safe working environment by strictly adhering to safety guidelines and reporting potential hazards.
  • Utilized computer systems effectively to monitor processes and input critical data accurately and efficiently.
  • Maintained accurate records of production data, facilitating informed decision-making for management.
  • Observed all safety rules and regulations and encouraged others to do same, effectively reducing work-related injuries.
  • Operated various types of machinery proficiently, adapting quickly to changing production requirements.
  • Performed root cause analyses on process deviations, implementing corrective actions to prevent future occurrences.

Education

Highschool Diploma -

Tonkawa High School
Tonkawa, OK
05.2014

Skills

  • Report Writing
  • Incident Reporting
  • General security
  • Detail Oriented
  • Superior customer service
  • Relationship building and management
  • Conflict resolution techniques
  • Staff Management
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development

Timeline

Security Officer

Tonkawa Hotel & Casino
07.2023 - Current

Correctional Officer

Kay County Detention Center
05.2023 - 07.2023

Office Manager

Hertzog Property Management
11.2022 - 05.2023

Security Officer

Tonkawa Hotel & Casino
01.2022 - 11.2022

Overnight Stocker and Receiver

Walmart
10.2020 - 12.2021

Assistant Manager

Walmart
04.2020 - 10.2020

Assistant Manager

Walmart
09.2019 - 04.2020

CAP 2 Supervisor

Walmart
04.2018 - 09.2019

Department Manager

Walmart
01.2018 - 04.2018

Department Manager

Walmart
08.2017 - 12.2017

Tire and Lube Technician

Walmart
06.2016 - 08.2017

Process Operator

Aline TDS
03.2015 - 04.2016

Highschool Diploma -

Tonkawa High School

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