William Ibarra
Fort Lauderdale,FL
Summary
Dedicated professional with extensive experience in customer service and bartending. Demonstrated ability to achieve exceptional results through strong interpersonal skills and a proactive approach. Excel in fast-paced environments, viewing challenges as opportunities for growth. Committed to exceeding expectations and fostering a positive workplace culture. Versatile Bartender with many years of hands-on experience using correct techniques and liquid measurements to expertly prepare alcoholic drinks. Creative and artistic team player with updated knowledge of menu items. Dedicated to providing positive customer experience to build loyal customer base.
Overview
4
4
years of professional experience
Work History
Beverage Supervisor
Hard Rock Stadium
Miami Gardens, FL
07.2023 - Current
- Developed beverage menus, pricing strategies, and promotional campaigns to increase sales.
- Performed monthly audits of alcohol inventories to identify discrepancies between actual stock levels and recorded amounts in POS system.
- Conducted regular inspections of equipment used by bartenders including blenders, juicers, ice machines, to ensure safe operation.
- Participated in weekly meetings with management team to discuss upcoming events or promotions related to beverage services.
- Conducted regular performance evaluations for bar staff to ensure they are meeting job expectations.
- Maintained inventory of liquor, beer, wine, mixers, glassware, ice, garnishes and other supplies needed for the bar area.
Bartender
Relais and Chateaux|Royal Blues Hotel
Deerfield Beach, FL
04.2024 - 08.2024
- Attended regular training sessions to stay updated on new products or trends.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Developed good working relationships with fellow employees through effective communication.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Processed payments accurately and efficiently with POS system.
Bartender
OkeyDokey Food Hall
Brickell, Miami, FL
08.2023 - 04.2024
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Followed standard operating procedures for mixing drinks according to recipes or instructions from management team members.
- Performed cash handling duties such as operating the point of sale system, processing credit cards, taking payments from customers, making change, and reconciling daily sales receipts.
- Provided friendly conversation with patrons to create an inviting atmosphere.
- Kept track of opening and closing times for each shift ensuring all tasks were completed on time.
- Maintained high standards of hygiene throughout the night club premises at all times.
Service Bartender
Houstons Restaurants
Pompano Beach, FL
10.2022 - 06.2023
- Developed knowledge of beer, wine, spirits, liqueurs, mixed drinks, non-alcoholic drinks.
- Conducted regular maintenance checks on bartending equipment.
- Adhered to all health department guidelines while preparing food items or drinks.
- Resolved customer complaints in an efficient manner.
- Provided helpful suggestions for food and drink pairings to customers.
- Prepared garnishes such as lemon wedges, olives, onions, celery sticks.
- Managed inventory levels effectively and placed orders when needed.
- Checked identification of customers when serving alcoholic beverages.
- Prepared and served alcoholic and non-alcoholic beverages to customers.
Barback/ Busser
Hard Rock Cafe Intl.
Hollywood, FL
07.2021 - 10.2022
- Organized bottles and cans on shelves according to brand or type.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Provided excellent customer service while interacting with guests in a friendly manner.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Maintained a clean work environment by sweeping floors and disposing of trash.
- Consistently checked inventory levels and communicated needs to management team.
- Bussed and reset tables in an orderly fashion.
- Ensured that each table was properly set before seating guests.
- Maintained cleanliness of restaurant dining area throughout shift.
Education
Certificate - Marine Mechanics/Technology
Marine Mechanics Institute (MMI)
Orlando, FL07.2018
Certificate - High School Diploma
McArthur High School
Hollywood, FL06.2017
Skills
- Team leadership – Consistently supervised and evaluated bar staff performance to ensure quality service and uphold high standards
- Problem Solving- Tackled challenges with quick, effective solutions to maintain smooth operations and high customer satisfaction
- Work order prioritization – managed multiple responsibilities in fast-paced environments, always focusing on what's most urgent and important
- Inventory management – monitored and maintained stock levels, ensuring resources were used efficiently and without waste
- Quality Control** – Maintained hygiene and drink quality at all times, demonstrating high attention to detail
- Customer Service Excellence** – Built loyal customer relationships through friendly interaction and reliable service, creating welcoming atmospheres
- Training & Development** – Participated in and led training sessions to keep the team updated on trends and improve their performance
- Initiative & Dependability** – Took initiative during shifts, always ensuring tasks like cleaning, restocking, and prepping were done without needing direction
- Strong Communication** – Fostered positive communication with staff and customers alike, promoting teamwork and smooth daily operations
Timeline
Bartender
Relais and Chateaux|Royal Blues Hotel
04.2024 - 08.2024
Bartender
OkeyDokey Food Hall
08.2023 - 04.2024
Beverage Supervisor
Hard Rock Stadium
07.2023 - Current
Service Bartender
Houstons Restaurants
10.2022 - 06.2023
Barback/ Busser
Hard Rock Cafe Intl.
07.2021 - 10.2022
Certificate - Marine Mechanics/Technology
Marine Mechanics Institute (MMI)
Certificate - High School Diploma
McArthur High School
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