William Isom
COLLEGE PARK,GA
Summary
Proven track record in delivering exceptional customer service and fostering strong client relationships, notably with Mutual Of Omaha Insurance Company. Skilled in policy management and customer issue resolution, demonstrating professionalism and ethics. Achieved significant client satisfaction, leveraging expertise as a Licensed Insurance Agent and proficiency in sales.
Overview
21
21
years of professional experience
Work History
Self Employed Insurance Agent
Mutual Of Omaha Insurance Company and Others
01.2014 - 03.2021
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Staff Minister
Faith Christian Center Church
09.2013 - 12.2013
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Delivered meaningful sermons, ensuring relevance to congregants'' lives and promoting spiritual growth.
- Coordinated mission trips both domestically and internationally, ensuring safe travel arrangements and meaningful experiences for participants.
- Developed sermon series on various spiritual themes, incorporating multimedia elements to enhance message delivery and audience engagement.
- Strengthened community outreach efforts through organizing volunteer initiatives and collaborating with local organizations.
- Provided pastoral care to individuals in need, offering emotional support and spiritual guidance during difficult times.
- Recruited new volunteers to assist with various aspects of ministry operations, from children''s programming to tech support during services.
- Led small group sessions focused on spiritual growth topics such as prayer or Scripture interpretation techniques.
- Authored sermons, speeches and other religious materials.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
Agent
American International Group Inc
09.2000 - 11.2013
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Education
Bachelor of Arts - Music Education
Troy University
Troy, AL03.1984
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
Timeline
Self Employed Insurance Agent
Mutual Of Omaha Insurance Company and Others
01.2014 - 03.2021
Staff Minister
Faith Christian Center Church
09.2013 - 12.2013
Agent
American International Group Inc
09.2000 - 11.2013
Bachelor of Arts - Music Education
Troy University
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