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WILLIAM JACKSON

WILLIAM JACKSON

Talent Acquisition Specialist
San Antonio,TX

Summary

SYSTEMS MANAGEMENT|TECHNICAL SUPPORT|COMMUNICATION SECURITY System Administrator with 10 years of experience in the diagnostic, repair, and maintenance of electronic and electromechanical systems in the United States Navy. Adept at leading teams of 20+ in a dynamic, fast-paced environment. Possess a comprehensive background in providing technical support for electronic equipment, general-purpose test equipment, program oversight, staff development, project management, and team leadership. Proficient in repairing equipment using complex diagrams, and technical documents for troubleshooting in accordance with maintenance standards. Currently holds an active Secret Security Clearance. Risk Management Information Assurance Network Security Test Equipment System Upgrades/Installations Communications Security Quality Assurance Preventative Maintenance User Account Management

Work History

Talent Acquisition Specialist

United States Navy, USN
  • Improved office efficiency by effectively managing internal communications and correspondence
  • Possess extensive knowledge in utilizing creative sourcing techniques to target passive candidates for applicant tracking database system and possess a variety of high-level human resource skills
  • Mentored and trained 20 applicants to meet physical requirements to prepare for rigorous recruit training, leading to an attrition rate of less than 10%
  • Conducted performance reviews and provided feedback to managers on employee performance
  • Utilized social media platforms to source potential candidates and build pipeline of qualified talent

Assistant Information Systems Administrator

United States Navy, USN
  • Coordinated the unit’s software configuration, and issued computers and government mobile devices to 120+ recruiters in support of the Mobile Recruiting Initiative
  • Completed 70+ repairs, identified and resolved account discrepancies
  • Facilitated the unit’s Flank speed email and data migration for 300 users

Tactical Data Systems Supervisor

United States Navy, USN
  • Directed operations at 4 work centers and supervised 25 personnel in the completion of 475 maintenance hours, 785 maintenance checks, and certified 56 technicians
  • Facilitated training that increased team proficiency in Communication Security (COMSEC) operations and management of COMSEC material and equipment
  • Performed software installations and upgrades to UNIX or Windows operating systems
  • Oversaw development and implementation of improvements to support and network operations
  • Spearheaded inventory control measures to replenish and maintain IT equipment

Tactical Data Systems Technician

United States Navy, USN
  • Oversaw the preventive and corrective maintenance of 11 Tactical Data Systems
  • Led a team of 28 technicians in the equipment removal and preservation of 9 department workspaces, and identified and resolved 68 material discrepancies
  • Provided 110 hours of quality assurance, maintenance, and damage control training resulting in 42 personnel certifications and increased overall safety and material readiness by 45%
  • Managed, maintained, and supervised the operation of 126 combat systems utilized to conduct force protection operations, ensuring consistent operability to meet mission objectives
  • Reviewed and validated 12 trouble tickets that facilitated the successful installation of the ship’s self-defense system, tactical training, and communications data link upgrades

Maintenance Technician

United States Navy, USN
  • Completed 150 checks culminating in 200 maintenance hours, and identified and corrected 2 major critical system discrepancies; led to material readiness score of 93%
  • Promoted unit efficiency by conducting training seminars to educate subordinate personnel on effective equipment maintenance and troubleshooting methods.
  • Utilized technical support expertise to maintain a radar and ship self-defense system with no formal training on either side system
  • Led maintenance efforts that resolved 3 system faults and restored the air defense radar capabilities to full operation
  • Managed the division’s damage control and electrical safety programs ensuring 100% compliance and 0 program efficiencies; played a key role in corrosion control of a 1.5K sq. ft of workspace

Education

Bachelor of Science (B.S - Information Technology

Hallmark University
San Antonio, TX
06.2023 - Current

Associate of Arts - undefined

Florida State College
2011

No Degree - Security+ Certification

Syracuse University
Syracuse, NY
05.2023 - Current

Skills

  • Software: Microsoft Office 365, SharePoint, Google Docs
  • Enterprise Applications: PeopleSoft, CRM
  • Operating Systems: Linux, Mac, Windows Server 2008
  • Windows XP, 7 & 8
  • LAN, WAN, VPN, Wireless, Switches, Routers, Wi-Fi
  • Change Management, Imaging, OSI Model, Active Directory
  • Network Configuration
  • Data Reporting
  • Troubleshooting and Diagnostics

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake

Timeline

Bachelor of Science (B.S - Information Technology

Hallmark University
06.2023 - Current

No Degree - Security+ Certification

Syracuse University
05.2023 - Current

Talent Acquisition Specialist

United States Navy, USN

Assistant Information Systems Administrator

United States Navy, USN

Tactical Data Systems Supervisor

United States Navy, USN

Tactical Data Systems Technician

United States Navy, USN

Maintenance Technician

United States Navy, USN

Associate of Arts - undefined

Florida State College

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WILLIAM JACKSONTalent Acquisition Specialist