Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

William Jacobs

CINCINNATI,OH

Summary

Dynamic leader with 22 years of proven expertise in employee training and customer service focus, honed at Sanmar Corporation and Jack of All Games. Excelled in creating cohesive teams, enhancing productivity through effective delegation and motivational strategies. Skilled in decision-making and workplace safety, significantly improving operational efficiency and team performance.

Offering exceptional teamwork and leadership abilities, fully prepared to thrive in fast-paced environment and learn new processes. Brings understanding of customer service principles and operational efficiency, with developing skills in team management and scheduling. Ready to use and develop communication and organizational skills in Leadershio role.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Shift Manager

Sanmar Corporation
03.2010 - Current


  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored cardboard inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Production Supervisor

Jack of All Games
10.2003 - 02.2010
  • Established clear priorities and production quality standards.
  • Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
  • Trained new employees to meet the required standards of efficiency and quality assurance.
  • Served as the liaison between sales and the warehouse teams.
  • Was responsible for all matters carrier related and ensuring all packages left in a timely manner and on the right truck.
  • Helped to implement a new WMS system through its inception.


Education

GED -

St. Bernard/Elmwood Place High School
Cincinnati, OH
06-1991

Skills

  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Staff motivation
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Relationship building
  • Team development
  • Delegating work

Accomplishments

  • Collaborated with team of 20 plus in the development of WMS implementation in 2 warehouses.
  • OSHA 10 Hour Certified
  • Completed 3 days of LEAN warehouse training.

Certification

  • Lean Certification - Lean Certification Alliance.
  • Occupational Safety & Health Administration Certification (OSHA 30) - Occupational Safety and Health Administration.

Languages

English
Full Professional

Timeline

Shift Manager

Sanmar Corporation
03.2010 - Current

Production Supervisor

Jack of All Games
10.2003 - 02.2010

GED -

St. Bernard/Elmwood Place High School

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