William Jones
Austin,TX
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
1
1
year of professional experience
Work History
IT Technician
Mary Hardin Baylor
08.2023 - 05.2024
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained office PCs, networks and mobile devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
Education
No Degree - Computer Science And Programming
University of Mary Hardin-Baylor
Belton, TXHigh School Diploma -
Vandegrift High School
Austin, TX05.2023
Skills
- Help Desk Operations
- Peripheral Repair
- Desktop Technical Support
- Hardware Installation
- Helpdesk services
- Technical Support
- AV Equipment Management
Timeline
IT Technician
Mary Hardin Baylor
08.2023 - 05.2024
No Degree - Computer Science And Programming
University of Mary Hardin-Baylor
High School Diploma -
Vandegrift High School
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