Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

William Joseph

Tampa,FL

Summary

Career goal is one day to become Certified Anesthesiologist assistant. Currently in school and will be applying in 2025. I have currently shadowed 40+ hours with an Certified Anesthesiologist Assistant. Committed to engaged patient care and comfort during medical operations, including pre-op and post-op treatment. Participated in leading-edge research in the field of anesthesiology,

Overview

11
11
years of professional experience
1
1
Certification

Work History

Agency Management

American Integrity
11.2024 - Current
  • Maintained required data in agency management system to follow corporate guidelines.
  • Maintained up-to-date records of client interactions, policy changes, and renewals in the agency management system.
  • Leveraged agency management system to perform quality control checks of policies, endorsements and audits against account management activity.
  • Evaluated accuracy and quality of data entry into the agency management system.
  • Manage over 250 agency accounts

Customer Service Supervisor

Verizon
10.2013 - 03.2023
  • Impressive multi-tasking and tech-savvy skills to resolve challenging customer issues including device-related troubleshooting, billing, service inquiries and more
  • Assisted customers in managing their online account, through chat platforms and voice calls. Managed up to 60 customers daily. Helping customers understand certain changes to their bill or account and even assisting them in their device troubles
  • Provided quality customer service and support to customers in a timely manner
  • Resolved customer complaints and ensured customer satisfaction
  • Partner with help desks in a multi-user environment, a comprehensive understanding of PC operating systems

Education

Bachelor of Science - Sport And Fitness Management / Business

Troy University
Troy, AL
05-2013

High School Diploma -

Vivian Gaither
Tampa, FL
05-2008

Skills

  • Strategic Management
  • Product Management
  • Problem Solving Skills
  • Spreadsheets & Reports
  • MS Office Suite
  • Decision-making

Certification

BLS Certification

Languages

English
Native or Bilingual

Interests

  • Enjoy participating in health events for overall physical and mental well-being

Timeline

Agency Management

American Integrity
11.2024 - Current

Customer Service Supervisor

Verizon
10.2013 - 03.2023

Bachelor of Science - Sport And Fitness Management / Business

Troy University

High School Diploma -

Vivian Gaither

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William Joseph