Nichole Royce
Clinton,NY
Summary
Highly motivated and result oriented audit professional with 20 years in the insurance industry. Proven ability to build strong relationships with effective communication skills. Seeking a challenging role where I can leverage my expertise to contribute to the success of the organization.
Overview
20
20
years of professional experience
Work History
Agency Management
The Hartford Insurance
10.2022 - Current
- Agency billing coordinator
- Reviewed various billing system reports to identify billing discrepancies.
- Confirmed monthly billing actualizations and handled miscellaneous billing inquiries.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked independently to investigate and resolve issues related to audit billing disputes and billing inquiries.
Audit Reviewer
The Hartford
03.2019 - 10.2022
- Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
- Mentored peer reviewers, sharing best practices and guiding their professional growth within the organization.
- Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
- Knowledge in audit procedures, Class Guides, NCCI, PAAS, and Audit Manuals.
- Six Sigma Yellow Belt Certified. Projects completed to document procedures and eliminated waste steps in audit processing.
Audit Service Coordinator
The Hartford Insurance
01.2007 - 03.2019
- Served as primary point of contact for clients, addressing audit / billing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction understanding and loyalty.
Sr Coding Techician
The Hartford Insurance
01.2004 - 01.2007
- Statistical data input for insurance claims for all lines of business
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
Education
High School Diploma -
Oriskany Junior-Senior High School
Oriskany, NY06.2002
Skills
- Effective communication written and verbal
- Time management
- Collaborative team player
- Attention to detail
- Knowledge in auditing standards and state regulations
Timeline
Agency Management
The Hartford Insurance
10.2022 - Current
Audit Reviewer
The Hartford
03.2019 - 10.2022
Audit Service Coordinator
The Hartford Insurance
01.2007 - 03.2019
Sr Coding Techician
The Hartford Insurance
01.2004 - 01.2007
High School Diploma -
Oriskany Junior-Senior High School
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