Desanetra Burns
Houston
Summary
Experienced professional with a diverse skill set in customer service management, voluntary agency coordination, and CDL driving. Skilled at leading teams to deliver exceptional customer experiences and forging partnerships with organizations to implement impactful programs. Well-known for ensuring the safe and efficient transportation of goods or passengers. Demonstrates strong leadership and communication skills, along with exceptional organizational and problem-solving abilities. Committed to excellence and collaboration, with a proven ability to adapt to different roles while maintaining high standards of performance and professionalism.
Overview
15
15
years of professional experience
Work History
Emergency Management - Voluntary Agency Liaison
FEMA
08.2024 - Current
- Worked alongside with survivors and local officials in the impacted communities to pinpoint urgent and unaddressed needs that can be supported with assistance and resources from FEMA or community partners
- Built community connections and collaborates with local and state emergency managers, disability organizations, private sector partners, and volunteer and faith-based community groups
- Identified unmet requirements, mapping available resources, and coordinating the delivery of inclusive services to support survivors
Management/Customer Service
A Hand Of An Angel Assisted Living Center Skyview Business Center
10.2009 - 05.2024
- Managed teams of 15 or more Customer Service representatives to ensure compliance with established customer service policies and procedures, as well as developed and implemented customer service policies and procedures to enhance efficiency and productivity
- Managed the end-to end recruitment process, including posting job openings, screening resumes
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
Bus Operator/Driver
Houston Metro
11.2019 - 08.2021
- Responsible for Passenger transportation during designated routes, adhering to schedules and timetables
- Conducted post trip inspections daily to ensure safety during operating conditions
- Followed all traffic laws, safety regulations, and company policies, including DOT regulations
- Respond appropriately to emergencies, ensuring passenger safety and contacting necessary authorities or support
Education
High school diploma -
Frank Field High School For Business
Skills
- Spoken Advanced
- Written Advanced
- Read Advanced
- Representative experience
- Complex problems analysis
- Verbal and written communication
- Policies and procedures implementation
- Community outreach
- Home visits
- Project planning
Skills - English
Advanced, Advanced, Advanced
Timeline
Emergency Management - Voluntary Agency Liaison
FEMA
08.2024 - Current
Bus Operator/Driver
Houston Metro
11.2019 - 08.2021
Management/Customer Service
A Hand Of An Angel Assisted Living Center Skyview Business Center
10.2009 - 05.2024
High school diploma -
Frank Field High School For Business
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