William Kassner
Newark,DE
Summary
Offering background in customer engagement and problem-solving, eager to learn and develop in new environment. Brings ability to quickly grasp industry-specific knowledge and apply effective communication and organizational skills. Ready to use and develop interpersonal and leadership abilities in any position given.
Energetic and customer-focused professional with knack for building strong client relationships and delivering exceptional service. Possesses solid understanding of customer service principles and excels in problem-solving and conflict resolution. Driven to create positive customer experiences and foster long-term loyalty.
Overview
3
3
years of professional experience
Work History
Summer Housing Service Manager
University of Delaware - Residence Life & Housing
05.2025 - Current
- - Supervise guest housing operations, overseeing linen management, room turnover, and service delivery.
- - Coordinate logistics for mail/package services, ensuring prompt and accurate handling.
- - Partner with custodial teams to uphold high standards of cleanliness and efficiency.
- - Recognized for reliability, leadership, and communication during fast-paced seasonal periods.
Roofing Sales Canvasser
Modern Exteriors
01.2025 - Current
- - Conduct door-to-door outreach to offer homeowners professional roofing assessments.
- - Excel in persuasive communication, client engagement, and lead generation.
- - Collaborate with field teams to close deals and support sales growth initiatives.
- - Contributed to exceeding weekly lead targets and increasing customer conversion rates.
Front-End Associate / Trainer
Acme Markets
07.2024 - 12.2024
- - Delivered top-tier customer service in a high-volume retail setting.
- - Trained and mentored new hires on POS systems, store policies, and service standards.
- - Ensured smooth checkout operations, resolving customer issues promptly.
- - Earned commendations from supervisors for professionalism and teamwork.
Owner / Operator
Self-Employed Power Washing Business
03.2023 - 01.2024
- - Launched and managed a solo power washing service, serving residential clients.
- - Handled pricing, customer outreach, scheduling, and on-site work independently.
- - Built strong customer relationships and repeat business through quality results.
- - Developed self-motivation, budgeting, and entrepreneurial thinking.
Automotive Detailer
Shorty's Auto Sales
07.2022 - 01.2023
- - Detailed vehicles for showroom presentation and resale value enhancement.
- - Maintained high standards of cleanliness and attention to detail on all jobs.
- - Supported dealership staff with customer prep, contributing to overall client satisfaction.
Education
Bachelor Of Science - Operations Management
University of Delaware
Newark, DE05.2028
High School Diploma - undefined
Glasgow High School
Newark, DE06.2023
Skills
- Customer Service & Communication: Exceptional interpersonal skills, client-first mindset
- Leadership & Teamwork: Experience supervising, mentoring, and collaborating across roles
- Technical Skills: Microsoft Office Suite (Word, Excel, PowerPoint), Rhino 3D
- Languages: Fluent in English
Community Service
Network for Entertaining Togetherness (NET) - University of Delaware, Event Coordinator & Member, 2024, Present, - Assisted in planning, marketing, and running social events for residence halls., - Handled logistics, setup, and engagement strategies to foster community interaction., - Strengthened organizational and communication skills in a team-driven environment.
Timeline
Summer Housing Service Manager
University of Delaware - Residence Life & Housing
05.2025 - Current
Roofing Sales Canvasser
Modern Exteriors
01.2025 - Current
Front-End Associate / Trainer
Acme Markets
07.2024 - 12.2024
Owner / Operator
Self-Employed Power Washing Business
03.2023 - 01.2024
Automotive Detailer
Shorty's Auto Sales
07.2022 - 01.2023
High School Diploma - undefined
Glasgow High School
Bachelor Of Science - Operations Management
University of Delaware
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