William Kendrick
Montgomery,Alabama
Summary
Adept at multitasking and organization, I significantly enhanced customer satisfaction and repeat business at Jack Ingram Nissan through exceptional service recommendations and effective communication. My technical knowledge and strong work ethic have consistently met sales targets, fostering trust and loyalty. I excel in customer service, ensuring seamless operations and team collaboration.
Overview
9
9
years of professional experience
Work History
Service Advisor
Jack Ingram Nissan
Montgomery Al
02.2020 - 07.2024
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Service Advisor
Reinhardt Lexus
Montgomery Al
05.2018 - 01.2020
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Kitchen Manager
Casa Napoli
Wetumpka, AL
08.2015 - 05.2018
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Education
None -
Robert E Lee High School
Montogmery Al05.2009
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Excellent Communication
- Strong Work Ethic
- Service Estimates
- Service Recommendations
- Team player mentality
- Technical knowledge
- Handling Customer Complaints
- Price Quoting
- Service Scheduling
Accomplishments
Award of Excellence winner at Jack Ingram Nissan,
Master Certified service advisor at Jack Ingram Nissan
Certified Lexus Service Advisor
Timeline
Service Advisor
Jack Ingram Nissan
02.2020 - 07.2024
Service Advisor
Reinhardt Lexus
05.2018 - 01.2020
Kitchen Manager
Casa Napoli
08.2015 - 05.2018
None -
Robert E Lee High School