William Lacy
Porter,TX
Summary
Dedicated professional with strong customer service and problem-solving skills. Proven ability to manage documentation and efficiently process paperwork to enhance operations.
Overview
35
35
years of professional experience
Work History
Office Associate
Vansteen Marine Supply
Houston, Tx.
03.2019 - Current
- Processed customer orders and prepared shipments for distribution.
- Assisted customers with product inquiries and provided exceptional service.
- Coordinated deliveries and ensured timely arrival of supplies.
- Assisted in quoting, invoicing, billing, and shipping.
- Resolved customer complaints via phone or email in a professional manner.
- Processed paperwork efficiently to support smooth office procedures.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls, and tracked documentation.
Houston Police Officer
Houston Police Dept
Houston, Texas
08.1997 - 02.2019
- Responded to emergency calls and provided immediate assistance to citizens.
- Enforced laws and maintained public safety in assigned neighborhoods.
- Conducted thorough investigations on criminal activities, gathered evidence, completed probable cause statements, and filed charges for prosecution.
- Patrolled designated areas to deter crime and ensure community safety.
- Enforced laws and regulations to maintain public safety and order.
- Collaborated with community organizations to promote crime prevention initiatives.
- Attended court proceedings as a witness or representative of the department when necessary.
- Coordinated with other law enforcement agencies for multi-jurisdictional operations.
- Responded quickly to dangerous situations involving potential harm to persons or property.
Security Police
United States Air Force
Great Falls, Montana
02.1991 - 02.1995
- Flight Security Controller
- Controlled access to Nuclear Missile facilities.
- Handled missile launch codes for nuclear missiles which required a governmental secret security clearance.
- Supervised an Alarm response team and Security response team when posted out at the Launch Control Facilities.
- Maintained updated knowledge through continuing education and advanced training.
Education
Some College (No Degree) - Criminal Justice
Community College of The Air Force
Montgomery, ALSkills
- Customer service
- Documentation control
- Incident response
- Effective communication
- Problem solving
- Time management
- Document management
- Report preparation
- Paperwork processing
- File organization
- Research proficiency
- Record preparation
- Organizing and categorizing
- Report writing
Accomplishments
National Defense medal in support of Operation Desert Storm (USAF).
Timeline
Office Associate
Vansteen Marine Supply
03.2019 - Current
Houston Police Officer
Houston Police Dept
08.1997 - 02.2019
Security Police
United States Air Force
02.1991 - 02.1995
Some College (No Degree) - Criminal Justice
Community College of The Air Force