William Lauver

• Enters traffic accident data from the TR310 Collision Report into the SCDMV Accident Entry System, achieving the production goal with an error rate of less than 1%. Verifies that the accident and customer data information in the report is accurate.
• Uses DMV Phoenix System to enter, retrieve, update, or provide data for customers, court, or law enforcement.

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

Contact clients by phone, or in writing who had been infected by COVID-19 or were in contact with an individual who tested positive for COVID-19 to ensure they were aware of and understood the isolation and quarantine protocols set forth by the Center for Disease Control (CDC),

• Built strong relationships with clients through exceptional communication and personalized service.
• Organized trips for individual, family and business travelers.
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.

• Managed a team of employees, fostering a positive work environment focused on teamwork and collaboration.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers