Hi, I’m
Makayla Pietrzykowski
compliance specialist
Raleigh,NC
Summary
Dynamic Compliance Specialist with a proven track record at Quest Advisors, excelling in risk assessment and legal document interpretation. Adept at developing compliance policies and enhancing customer service through effective communication and relationship management. Recognized for improving operational efficiency and ensuring adherence to regulatory standards.
Overview
8
years of professional experience
Work History
Quest AdvisorsDurham
Compliance Specialist
01.2025 - Current
Job overview
- Interpreted legal documents such as contracts, leases, operating agreements.
- Performed risk assessments to identify areas of non-compliance and potential risks.
- Developed and implemented effective compliance policies and procedures.
- Responded promptly to inquiries from governmental agencies regarding compliance matters.
- Coordinated with various departments within the organization to ensure adherence to established standards.
- Checked adherence to federal and state regulatory requirements by performing quality control reviews of loan packages.
- Kept up-to-date with loan product knowledge, internal policies, procedures, and regulations.
BittersweetRaleigh
SERVER
01.2023 - 01.2025
Job overview
- Provided excellent customer service by anticipating needs, and responding promptly to requests.
- Greeted and accommodated guests, building a positive experience from the first interaction.
- Demonstrated ability to interact with customers in a friendly, and professional manner.
- I prioritized multiple tasks in a dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
- Checked in with guests throughout meal service, replenishing drinks, and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Assisted with the training of new staff members.
- Processed payments and completed register transactions accurately.
- Used focus and memorization skills to keep track of tables and remember orders.
- Resolved customer complaints and inquiries in a timely manner.
- Informed the kitchen of special dietary needs or requests, delivering personalized meal options.
Death & TaxesRaleigh
SERVER/TRAINER
01.2021 - 10.2022
Job overview
- Mentored new employees by providing guidance on proper etiquette when interacting with customers.
- Conducted regular check-ins with each server to discuss their individual goals and objectives.
- Encouraged open dialogue among servers during training sessions by asking questions that encouraged participation.
- Created engaging lesson plans and activities to enhance the learning experience for servers.
- Guided guests through menu items to promote the ultimate dining experience.
- Demonstrated a deep knowledge of restaurant operations, menu items, pricing, and customer service techniques.
- Learned new menu items and company policies to properly train the waitstaff.
- Provided constructive criticism to improve server performance, and increase customer satisfaction levels.
- Identified potential problems before they arose by proactively assessing workflows in the restaurant.
- Assessed server performance, identifying opportunities for improvement, and providing feedback to ensure maximum efficiency.
Lucky 32 Southern Kitchen
SERVER/TRAINER
01.2019 - 06.2022
Job overview
- Middle person for communicating between the front of house and the back of house.
- Handling issues or mishaps for a smooth expedition of orders.
- Assuring all orders were not only correct, but also up to par with our standard of quality.
- Training new employees with a six-day program to guarantee strong members on my team.
- Mentored new employees by providing guidance on proper etiquette when interacting with customers.
- Served as a positive role model and mentor for restaurant waitstaff.
- Guided guests through menu items to promote the ultimate dining experience.
- Presented excellent customer service by accurately fulfilling orders, and maintaining facility and equipment.
- Demonstrated a deep knowledge of restaurant operations, menu items, pricing, and customer service techniques.
- Learned new menu items and company policies to properly train the waitstaff.
- Followed food safety standards and systems to reduce food contamination.
- Increased server efficiency by fulfilling additional responsibilities and training new servers.
- Fostered positive relationships between staff members by encouraging teamwork among servers.
- Taught new servers essential information and interesting facts about the business to share with customers.
- Provided constructive criticism to improve server performance, and increase customer satisfaction levels.
The Ice Cream ShopRaleigh
MANAGEMENT TRAINEE
01.2017 - 01.2019
Job overview
- Company Overview: Note: This company is no longer in business.
- Planned, prioritized, and managed time, increasing productivity and efficiency.
- Cooperated in team relationships, fostering enthusiasm, and maintaining mutual trust.
- Managed employee performance through coaching, goal setting, and day-to-day direction.
- Managed relationships with vendors, suppliers, customers, and other stakeholders.
- Analyzed customer feedback to identify areas for improvement in customer service.
- Performed administrative tasks, such as scheduling appointments and ordering office supplies.
- Developed strong negotiation and communication skills through customer interactions and sales presentations.
- Note: This company is no longer in business.
Education
East Carolina UniversityGreenville NC
COMPLETED COURSEWORK from COMMUNICATION
Allendale AcademySt Petersburg FL
from GED
Skills
- Square POS
- Toast POS
- Open Table POS
- Customer service
- Verbal communication
- Multi-tasking
- Guest engagement
- Relationship management
- Exceptional customer service
- Performance improvement
- Point of sale operation
- Risk assessment
- Quality control
- Data analysis
- Legal document interpretation
- Attention to detail
Volunteer Experience
Special Olympics, Holly Springs, NC, Special Olympics Volunteer, Coached athletes on sport-specific skills and strategies as well as proper safety protocols during practice sessions., Provided emotional support and guidance to athletes who needed assistance navigating challenging situations or emotions related to their participation in Special Olympic programs., Collaborated with fellow volunteers to provide an enjoyable experience for participants in Special Olympics programs.
References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Type
Gig WorkContract WorkPart TimeWork Location
On-SiteRemoteTimeline
Compliance Specialist
Quest Advisors
01.2025 - Current
SERVER
Bittersweet
01.2023 - 01.2025
SERVER/TRAINER
Death & Taxes
01.2021 - 10.2022
SERVER/TRAINER
Lucky 32 Southern Kitchen
01.2019 - 06.2022
MANAGEMENT TRAINEE
The Ice Cream Shop
01.2017 - 01.2019
East Carolina University
COMPLETED COURSEWORK from COMMUNICATION
Allendale Academy
from GED
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