William Liddell
Jackson,USA
Summary
Operations Manager who is a highly qualified, motivated and detailed oriented professional with over fifteen years of demonstrated leadership in facilitating success, finely-honed interpersonal and customer service skills, time management and project prioritizing and execution with demonstrated results, able to successfully interpret and utilize complex policies, guidelines and techniques to help enhance and streamline processes, able to foster relationships within team and job community, able to provide training and guidance to all staff in areas of expertise, enthusiastic learner, eager to meet new challenges and quickly assimilate new concepts. Well versed in Amazon Computer based programs and type over 65 WPM.
Experienced with creating and delivering comprehensive training programs tailored to diverse audiences. Utilizes engaging instructional methods to facilitate effective learning and skills development. Track record of enhancing team performance through interactive and collaborative training sessions.
Overview
31
31
years of professional experience
Work History
Trainer level 2
B&H Photo and Video
03.2023 - Current
- Train all new hires in shipping, receiving, picking, perfect pick, and pick mod.
- Create PowerPoints for training for each department.
- Developed and delivered comprehensive training programs for diverse product categories.
- Facilitated hands-on workshops to enhance customer engagement and product knowledge.
- Coordinated training schedules and materials to optimize learning experiences for staff.
- Evaluated trainee performance through assessments and feedback mechanisms, ensuring effectiveness of training initiatives.
- Implemented process improvements that enhanced training delivery efficiency across multiple departments.
- Mentored new trainers in instructional techniques and presentation skills to maintain high standards.
- Collaborated with management to identify skill gaps and create targeted development plans for employees.
- Led cross-functional training sessions that increased team collaboration and knowledge sharing among departments.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Warehouse Manager
Best Warehouse and Transportation
03.2022 - 02.2023
- Set up warehouse and SOP
- Oversee daily operation of warehouse
- Manage hiring and expense budgets
- Lead business analysis efforts to best manage attrition and ensure appropriate staffing for all shifts
- Monitored and tracked inventory while goods were transported from the warehouse to customers
- Ensure all safety requirement are being followed at all times
L4 Area Manager
Amazon Logistics DEW4
10.2017 - 03.2022
- Ensure all drivers completed all pickups/deliveries according to route plan
- Tracked and bridged Out of delivery time, Package Not On Van, First day delivery success, Return to station metrics
- Decreased Package Not On Van metric by 50%
- Decreased Out Of Delivery Time by 65%
- Supported development of Associates
- Mentored and trained Ambassadors to move to the next level of management
- Responsible to manage the shift assistants and a team of associates
- Responsible for tracking and maintain cost for shift
- Responsible to manage shift of 100+ associates.
- Outline plan for sort shift in order to not roll volume to next shift
- Make sure sort is completed on time to ensure On Time Dispatch of delivery drivers.
- Track hourly show/induct rates to ensure associates are reaching or exceeding benchmark standards
- Helped train other managers & SA’s for different facilities.
L4 Position on Cycle 1 Shift
DEW4
01.2021 - 06.2021
- Safety and Cost Champion for Sort1 shift
- Facilitate the increase in stow rates from 154 to the current rate of 296 since coming on BHN shift.
- Able to Earn trust, diffuse conflict and successfully engage associates
- Successfully creating a more positive culture since coming to BHN shift
- Work as part of a very diverse team and successfully helped process up to 100,000 in volume daily during the height of peak.
- Work with OTR SA on PNOV project to isolate the root cause of missorts and drive the number down.
- Training problem solve associates on proper marking of packages to avoid scan compliance issues and creating missorts.
Stretch L4 Position on Cycle 0/RTS Shift
DEW4
11.2018 - 01.2021
- Long stretch to L4 in progress
- Successfully passed L4 interview. Currently inclined to L4
- Successfully ran OTR / RTS / Sort 0 shift for PEAK 2020
- Volume goals for Sort 0 during peak were 10,000 – 25,000
- Shift successfully met and maintained volume productions goals throughout peak.
- Worked with leadership to grow the culture on the Sort 0 Shift as well as MCO and Cycle 1 during Peak; as the shift morphed and included associates from all 3 shifts.
- DEW4 had a successful peak and processed anywhere between 75,000 and 100,000 daily during the height of peak.
- Trained 5 SA’s for other buildings, and 3 managers during PEAK 2020
- Tracked PNOV(Package Not On Van) metric for misses and fix said misses
- Tracked OODT (Out Of Delivery Time) metric and kept delivery companies responsible for their misses
Amazon Delivery Center DEW4
11.2018 - 07.2019
- MCO during Peak 2018-January 2019
- Load Out February 2019 – current
- Attained Process Guide Status - February of 2019
- 2 Week Shift Assistant Coverage for MCO shift/ covering for Michelle Grimaldi and John Reidinger from May 12th to May 23rd with Laquiya Dawkins
Stretch L4 SWA
DEW4
07.2018 - 11.2018
- Inclined to SA/stretch L4 for SWA
- Preliminary goals for SWA were to ensure all drivers completed all pickups according to route planoutline
- Prime week is seeing a ramp up for PEAK planning. Extra VET is in place for HC support.
- Creating whistlep stop for peak planning for shift to be submitted to regional L7 manager.
- Currently shift is VET dependant and meeting goals has been a challenge.
- Worked with L6 manager Brandon Maits to make changes to meet metrics.
- Bringing accountability to the team for work ethic and team growth
- The team is now consistently achieving early reset goals and meeting and exceeding volume goals.
- Volume processed goals went from 900-2000 range to now achieving 4000-9000 range. With a lower HC than was previously used.
- Next we will be working to train some ambassadors to help run sort as line leads, and dock leads. So that when HC needs are determined and hiring begins we can establish a strong team.
- Helped train other managers & SA’s for different facilities while on RTS
- Helped to jump start an RTS pre-charge at DEW4 with Natalie Hoffman & Mike Harrell. Successfully ran this for a few months on FHR RTS. Promoted both of them to approach me and ask me if I’d like to work towards becoming an L4 and move to another shift that needed help in the building
Self Employed Private Contractor
04.2016 - 11.2018
- Courier Services
- Amazon Flex Delivery Driver
- Grub Hub Driver
- Boston Market Catering Service Courier
Loan Service agent
Cenlar FSB
01.2016 - 04.2016
- Prevent mortgage foreclosures through loss mitigation options
- Knowledge of FHA, Fannie Mae, VA and conventional loans.
Debt collector
TSI, INC
03.2015 - 01.2016
- Rehabilitate student loans for Department of Education
- Skip trace using Accurint, CBC and Titanium
shipping and receiving
Crown Boiler
12.2008 - 02.2015
- Keep inventory of all manufacturing parts
- Prepare all product for shipping for UPS/Fed Ex and freight shipment for domestic and international orders.
3rd party debt collector
Academy collection service
12.1997 - 11.2008
- Recover delinquent debt
- Trained new collectors
- Ran auto dialer team from 3/1999 till 6/2003
- Team lead for pre-legal collections
Line Feeder
Crown Cork and Seal
06.1994 - 12.1997
- Run sheet metal slitting machine.
- Feed line and make sure line does not jam or shut down
Education
High school -
B.H.S.I. A
06.1994
Skills
- Training program development
- Performance evaluation
- Instructional design
- Safety compliance
- Operational efficiency enhancement
- Operational oversight
- Effective team leadership
- Data analysis
- Prioritization and scheduling
- Critical thinking
- Coaching and development
- Process improvement
Timeline
Trainer level 2
B&H Photo and Video
03.2023 - Current
Warehouse Manager
Best Warehouse and Transportation
03.2022 - 02.2023
L4 Position on Cycle 1 Shift
DEW4
01.2021 - 06.2021
Stretch L4 Position on Cycle 0/RTS Shift
DEW4
11.2018 - 01.2021
Amazon Delivery Center DEW4
11.2018 - 07.2019
Stretch L4 SWA
DEW4
07.2018 - 11.2018
L4 Area Manager
Amazon Logistics DEW4
10.2017 - 03.2022
Self Employed Private Contractor
04.2016 - 11.2018
Loan Service agent
Cenlar FSB
01.2016 - 04.2016
Debt collector
TSI, INC
03.2015 - 01.2016
shipping and receiving
Crown Boiler
12.2008 - 02.2015
3rd party debt collector
Academy collection service
12.1997 - 11.2008
Line Feeder
Crown Cork and Seal
06.1994 - 12.1997
High school -
B.H.S.I. A