Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Lightbody

2221 Gillogly Rd., Carlton,MN

Summary

Experienced customer service representative. Dedicated and exceptional work ethics. High energy and a dedication to positive customer service. Cash handling background.





Overview

6
6
years of professional experience

Work History

Customer Service Associate

Savers
01.2020 - Current
  • Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Build relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy level
  • Work and communicate well with team members
  • Maintained a safe and clean environment for all customers
  • Participating in community activities representing the store (for example Mugs and Hugs)
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged, and displayed merchandise as required.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Set up new sales displays each week with fresh merchandise.
  • Monitored self-checkout systems and provided help in resolving complex problems.


Merchandise Cast Member

Walt Disney World, Animal Kingdom Lodge
01.2018 - 01.2019
  • Maintain values of Walt Disney World: Safety, Courtesy, Show, Efficiency, and Inclusion.
  • Greet all guests as they enter store and assist them as needed
  • Worked with people of different cultures and backgrounds
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Transported inventory to sales floor & purchases to guests rooms
  • Operated cash register for cash, credit card, & gift card transactions, with excellent accuracy level
  • Provided "Magical Moments" for guests

Education

Bachelor of Science - Interdisciplinary Studies, Information Technology And Systems, Visual Art,

University of Wisconsin
Superior, WI
12.2015

Associate of Arts with honors - General Studies

Fond Du Lac Tribal And Community College
Cloquet, Minnesota
05.2011

High School Diploma - General Studies

Carlton High School
Carlton, Minnesota
06.2008

Skills

  • Highly responsible and reliable
  • Upbeat, friendly, and positive
  • Work well under pressure
  • Excellent interpersonal skills
  • Master of sales techniques
  • Point of sales system operation
  • Detail Oriented

Timeline

Customer Service Associate

Savers
01.2020 - Current

Merchandise Cast Member

Walt Disney World, Animal Kingdom Lodge
01.2018 - 01.2019

Bachelor of Science - Interdisciplinary Studies, Information Technology And Systems, Visual Art,

University of Wisconsin

Associate of Arts with honors - General Studies

Fond Du Lac Tribal And Community College

High School Diploma - General Studies

Carlton High School

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William Lightbody