Summary
Overview
Work History
Education
Skills
Languages
Timeline
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William Lima

San Francisco,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Fogo De Chão
05.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Person in Charge

Fogo De Chão
05.2023 - Current
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved overall team performance by implementing efficient management strategies and providing clear guidance.

Manager of Operations

Alliance Demolition
01.2021 - 01.2022
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.

Head of Technical Office

Government
01.2014 - 01.2016
  • Reviewed technical designs proposed by engineers for feasibility, accuracy and conformance with established standards.
  • Evaluated emerging technologies for potential incorporation into existing systems or as a foundation for new products or services.
  • Facilitated knowledge transfer by conducting training sessions on new technologies and engineering methodologies for team members.
  • Implemented rigorous quality assurance processes that led to significant improvements in product performance and reliability.

Education

Bachelor of Science - Business

UVA - Universidade Federal Do Vale Do Acarai
Brazil
01.2014

Skills

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Problem Resolution

Computer Proficiency

Conflict Resolution

Staff Training

Quality Control

Coordination

Order Fulfillment

Key stakeholder relationship building

Languages

English
Native or Bilingual
Spanish
Professional Working
Portuguese
Native or Bilingual

Timeline

Customer Service Representative

Fogo De Chão
05.2023 - Current

Person in Charge

Fogo De Chão
05.2023 - Current

Manager of Operations

Alliance Demolition
01.2021 - 01.2022

Head of Technical Office

Government
01.2014 - 01.2016

Bachelor of Science - Business

UVA - Universidade Federal Do Vale Do Acarai

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William Lima