Summary
Overview
Work History
Education
Skills
Timeline
Photographer/ Videographer
Generic

William Lindsey

Charlotte,NC

Summary

Dedicated customer associate with over 7 years of experience in delivering exceptional service that ensures customers feel valued and supported. Strong background in technical support, demonstrating expertise in troubleshooting and efficiently resolving complex issues. Recognized for effective collaboration within teams and adaptability in fast-paced environments, contributing to overall operational success. Proficient in problem-solving, customer service, and various software applications, consistently achieving and surpassing performance targets.

Overview

6
6
years of professional experience

Work History

Technical Brand Ambassador

Positecusa
08.2025 - Current
  • Resolved technical issues for diverse customer inquiries, ensuring high satisfaction levels.
  • Provided training to new team members on support processes and system navigation.
  • Analyzed recurring problems to develop effective troubleshooting guides and resources.
  • Resolved technical issues by troubleshooting hardware and software systems effectively.

Healthcare Customer Service Representative

Cognizant Technology Solutions, CTS
07.2023 - 06.2025
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.

    Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.

    Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.

    Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.

Customer Service Associate

AvidXchange
08.2021 - 05.2024
  • Answered customers' financial questions completely and accurately to cultivate trusting and loyal relationships with clients.

    Initiated direct deposits and prepared manual checks for 30 customers.

    Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
    Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.

    Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

CSR - Customer Service Representative

T-Mobile
12.2019 - 07.2021
  • Answered general questions

    Handled online orders and credit card transactions

    Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.

    Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

Education

Bachelor of Arts - Audio Production

Full Sail University
Winter Park, FL
11-2027

High School Diploma -

George P. Butler High School
05.2016

Skills

  • Project Management
  • Customer Relations
  • Strong Telephone Etiquette
  • Conflict Resolution Techniques
  • Check Processing
  • Resolving Payroll Problems
  • Software installation
  • Operating system support
  • Active listening
  • Relationship building
  • Call center experience
  • Payroll processing

Timeline

Technical Brand Ambassador

Positecusa
08.2025 - Current

Healthcare Customer Service Representative

Cognizant Technology Solutions, CTS
07.2023 - 06.2025

Customer Service Associate

AvidXchange
08.2021 - 05.2024

CSR - Customer Service Representative

T-Mobile
12.2019 - 07.2021

High School Diploma -

George P. Butler High School

Bachelor of Arts - Audio Production

Full Sail University

Photographer/ Videographer

Shotbysl Photography & Videography is a premier creative agency dedicated to capturing and preserving unforgettable moments. With a keen eye for detail and a passion for storytelling, we specialize in delivering stunning visual content that exceeds the expectations of our clients. Our team of highly skilled photographers and videographers bring a unique blend of technical expertise and artistic vision to every project, ensuring that each frame tells a compelling narrative. From weddings and special events to commercial campaigns and lifestyle shoots, we are committed to delivering exceptional quality and professionalism in every aspect of our work. We pride ourselves on building strong relationships with our clients, understanding their individual needs, and tailoring our services to match their specific vision. Using state-of-the-art equipment and the latest editing techniques, we strive to create captivating visuals that evoke emotions and leave a lasting impression. Trust Shotbysl Photography & Videography to bring your stories to life and capture the essence of your most cherished moments.