William Long
Deltona,Florida
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Circle K
Deltona, Florid
07.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Communication Lineman
Coast to Coast Cable
Jacksonville, FL
01.2023 - 05.2024
- Installed, spliced and tested overhead power lines.
- Maintained, repaired and replaced poles and cross-arms.
- Performed pole climbing, digging holes and backfilling trenches for line installation.
- Jigged out strand, cable, and fiber.
- Dug out holes for pedestals and node cabinets.
- Operate Bucket Truck.
Communications Lineman
Infinite Communications
Jacksonville, Florida
02.2019 - 01.2023
- Installed, spliced and tested overhead power lines.
- Maintained, repaired and replaced poles and cross-arms.
- Performed pole climbing, digging holes and backfilling trenches for line installation.
- Operated Bucket Truck.
- Maintenance work.
- Pole transfers.
- Project coordinator
Communications Lineman
Southeastern Utilities
Jacksonville, Florida
06.2014 - 02.2019
- Installed, spliced and tested overhead power lines.
- Maintained, repaired and replaced poles and cross-arms.
- Performed pole climbing, digging holes and backfilling trenches for line installation.
- Operate forklift.
- Operate Bucket Truck.
Education
High School Diploma -
East Knox High School
Howard, OH06-2007
Skills
- Inbound and Outbound Calling
- Data Entry
- Complaint resolution
- Report Generation
- De-Escalation Techniques
- Promotional support
- Service Upselling
- Calm Demeanor
Certification
- Cpr certified
Timeline
Customer Service Representative
Circle K
07.2024 - Current
Communication Lineman
Coast to Coast Cable
01.2023 - 05.2024
Communications Lineman
Infinite Communications
02.2019 - 01.2023
Communications Lineman
Southeastern Utilities
06.2014 - 02.2019
High School Diploma -
East Knox High School
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