William L. Peters

Result-driven manager and entrepreneur with 8+ years' customer service experience with meeting and exceeding customer retail needs and expectations. Customer-centric, self-motivated professional with excellent management and leadership skills; extremely versatile, organized, focused and detailed oriented. A strong arsenal of organizational, management, problem-solving and communication skills. Excellent written and interpersonal skills; visual awareness and eagerness to grow personally and professionally. Highly adaptable and able to pivot and work in a fast-paced environment. Experienced in resource allocation; ability to train, motivate and supervise diverse groups of employees. Exceptional level of professionalism; personable, approachable and courteous.

• Verizon, Rockville, MD, District Manager, 01/01/15, present, Use Salesforce to analyze and track clients' data usage, in order to consult and develop strategies with region leaders., Provide analytical, administrative, and logistical support within Verizon., Communicate policies to my team and ensure my team maintains compliance., Develop performance goals and targets to achieve customer demand and ensure accuracy and quality., Proven track record for exceeding sales goals and service objectives. (Top salesman in the region in 2018-present), Complete sales transactions and achieve individual/store goals. (Weekly, Monthly, Quarterly and Annually), Supervise and train employees to their maximum potential., Ensure proper account analysis for clients., Manage multiple accounts with clients, vendors and stakeholders., Responsible for tracking and counting inventory and funds., Foster and build rapport with clients, vendors and stakeholders.
• LA Fitness, Silver Spring, MD, Manager / Personal Trainer, 01/01/10, 12/31/15, Performed administrative tasks; established exceptional rapport with management and clients. Possessed strong communication and interpersonal skills., Managed 10-15 employees; assigned duties and ensured all tasks were completed timely and patient flow accurate., Oversaw recruitment process to hire and train employees, managed resource allocation and conflict resolution., Developed and executed communications plans to establish and maintain optimum efficiency across teams., Built a strong client base with 95% repeat business and a roster of satisfied clients., Guided clients through safe workouts modified to their fitness levels; created weekly goals and meal plans for clients.