William Ma
Brooklyn,NY
Summary
Brooklyn College graduate in Business Administration with a specialization in Management. Capable, articulate, versatile individual, with ability to juggle numerous tasks simultaneously, and to work collegially with clients, and colleagues of widely diverse cultures. Recognized for being well organized, outgoing, and inventive.
Overview
7
7
years of professional experience
Work History
Shift Leader
Kotti Berliner Kebab/Moritz Pommes Frites
2021.11 - Current
- Duties: - Daily produce, paper goods, and beverage inventory. - Daily food prep allocation & quality assurance. - Ordering, and receiving (Imperial, Baldor, Wine Vendors, Union Beer and others as needed). - 3P Order Management: Overseeing all third party online orders, ensuring accuracy and speedy order flow. - Training, and coaching team members. - Cash drawer management - daily cash reports. - Managing the store's cleaning calendar and ensuring all tasks are allocated and completed daily, and up to the standard. - DOH walkthroughs on each shift.
Team Member
Chick-fil-A
2017.08 - 2020.03
- Duties: - Maintained high standards of customer service during fast-paced, high-volume operations. - Communicated clearly, and positively with co-workers, and management. - Followed procedures for safe food preparation, assembly, and presentation. - Cross trained, and coordinated scheduling with team members to ensure seamless service. - Took initiatives to find extra tasks when scheduled duties were completed.
Education
Bachelor's In Business Administration - Business Management
05.2020
- Organizational behavior.
- Labor economics.
- Business law.
- Advertising, and direct marketing.
- Principles of management.
- Money, and banking.
Skills
- Driver’s License (2020)
- N.Y.C. Food Handler’s Card (2021)
- Chinese (Intermediate)
- French (Intermediate)
- Microsoft Office Suite
- Google Suite
References
Guney Kiper Jones, 917.207.9695, Former General Manager at Kotti Doner Kebab and Current GM at Little Beet Grand Central
Timeline
Shift Leader - Kotti Berliner Kebab/Moritz Pommes Frites
2021.11 - Current
Team Member - Chick-fil-A
2017.08 - 2020.03
Brooklyn College - Bachelor's In Business Administration, Business Management
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