William Ma

Brooklyn,NY

Summary

Brooklyn College graduate in Business Administration with a specialization in Management. Capable, articulate, versatile individual, with ability to juggle numerous tasks simultaneously, and to work collegially with clients, and colleagues of widely diverse cultures. Recognized for being well organized, outgoing, and inventive.

Overview

years of professional experience

Work History

Shift Leader

Kotti Berliner Kebab/Moritz Pommes Frites

11.2021 - Current

Duties: - Daily produce, paper goods, and beverage inventory. - Daily food prep allocation & quality assurance. - Ordering, and receiving (Imperial, Baldor, Wine Vendors, Union Beer and others as needed). - 3P Order Management: Overseeing all third party online orders, ensuring accuracy and speedy order flow. - Training, and coaching team members. - Cash drawer management - daily cash reports. - Managing the store's cleaning calendar and ensuring all tasks are allocated and completed daily, and up to the standard. - DOH walkthroughs on each shift.

Team Member

Chick-fil-A

08.2017 - 03.2020

Duties: - Maintained high standards of customer service during fast-paced, high-volume operations. - Communicated clearly, and positively with co-workers, and management. - Followed procedures for safe food preparation, assembly, and presentation. - Cross trained, and coordinated scheduling with team members to ensure seamless service. - Took initiatives to find extra tasks when scheduled duties were completed.

Education

Bachelor's In Business Administration - Business Management

Brooklyn College, Brooklyn, NY

05.2020

Organizational behavior.
Labor economics.
Business law.
Advertising, and direct marketing.
Principles of management.
Money, and banking.

Skills

Driver’s License (2020)
NYC Food Handler’s Card (2021)
Chinese (Intermediate)

French (Intermediate)
Microsoft Office Suite
Google Suite

References

Guney Kiper Jones, 917.207.9695, Former General Manager at Kotti Doner Kebab and Current GM at Little Beet Grand Central

Timeline

Shift Leader - Kotti Berliner Kebab/Moritz Pommes Frites

11.2021 - Current

Team Member - Chick-fil-A