William Mann
Margate,FL
Summary
Knowledgeable Operations Manager with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
DemerBox
Sunrise, FL
06.2022 - Current
- Executed weekly accounts payable clearing reconciliation processes.
- Conducted systematic weekly cycle counts to maintain optimal stock levels and support operational efficiency.
- Managed accounts receivable collections to maintain cash flow and support financial stability.
- Oversaw a team of 10 employees, integrating customer service, logistics, production, and accounting operations. Guided team efforts to enhance workflow efficiency and improve service delivery. Fostered collaboration among departments to achieve strategic objectives.
- Assisted in conducting P&L reviews to identify financial trends and variances. Supported teams in analyzing budget allocations and expenditures. Contributed to the preparation of financial reports for management review.
- Spearheaded initiatives to reduce BOM costs by 5% through strategic product development and vendor negotiations.
- Minimized defective item shipments by enhancing product development processes.
- Executed warranty registration processes to ensure customer product protection.
- Analyzed shipping processes and negotiated rates, leading to a $60,000 reduction in shipping costs.
- Developed and compiled an extensive SOP handbook to streamline operations across production, customer service, logistics, accounting, and inventory management.
- Orchestrated deployment of ERP system for SOS Inventory, optimizing workflows and ensuring interoperability with QuickBooks Online, Shopify, and EDI platforms.
Business Coordinator
DemerBox
Peachtree City, GA
05.2020 - 06.2022
- Produced accurate shipping labels for all online and custom orders to facilitate efficient order processing.
- Managed logistics operations and provided timely tracking information to enhance supply chain efficiency.
- Facilitated effective customer service interactions to resolve inquiries and issues promptly.
- Managed comprehensive processing of repairs and returns to enhance customer satisfaction.
- Developed and processed sales orders and estimates to streamline custom order fulfillment.
- Assisted in monitoring inventory levels to support timely restocking. Contributed to maintaining accurate records of stock movements. Helped teams identify discrepancies in inventory counts.
- Coordinated cross-departmental communication to streamline project workflows and enhance collaboration.
- Managed scheduling and logistics for events, ensuring timely execution and adherence to budgets.
Press Operator
Lucy Justice Goods
Peachtree City, GA
04.2018 - 04.2020
- Performed thorough cleaning and preparation of image screens to support production efficiency.
- Logging inventory and keeping a record of prepped items
- Packaging all finished products and counting them correctly to make sure it matches with the placed PO
- Operating tag machine
- Operated printing presses to produce high-quality materials efficiently.
- Monitored production processes, ensuring adherence to safety and quality standards.
- Maintained and calibrated equipment to optimize performance and reduce downtime.
Audio Tester/Production Assistant
DemerBox
Peachtree City, GA
10.2017 - 04.2018
- Assisted in assembling Bluetooth speakers on a four-person assembly line. Conducted quality checks on each box prior to shipment.
- Achieved building roughly 100 units a day through seamless assembly line practices.
- Prepped components to be used in the making of finished goods.
- Responsible for maintaining correct numbers for inventory check
- Packaging finished products correctly
- Analyzed test results and provided detailed feedback for product improvements.
- Monitored product quality at all stages of production process.
Kennel Technician
Family Friend Animal Hospital and Pet Lodge
Newnan, GA
01.2015 - 09.2017
- Provided detailed care for boarded animals, focusing on feeding schedules, cleanliness, and daily exercise.
- Assured pet owners of exceptional animal care standards through attentive client engagement and support.
Education
Bachelor's degree - Supply Chain Management
University of West Georgia
Carrollton, GA01-2028
Graduate -
East Coweta High School
Sharpsburg, GA05-2017
Skills
- Experienced with Microsoft Office tools
- Logistics management
- Effective communication
- Collaborative teamwork
- Innovative thinking
- Flexible in mastering tasks
- Strategic team guidance
- Maintaining good relationships with customers
- Proficient in QuickBooks Online
- Microsoft Excel
- SOS Inventory management
- Process optimization expertise
Certification
- Fork Lift Certified, DemerBox - 2023
Timeline
Operations Manager
DemerBox
06.2022 - Current
Business Coordinator
DemerBox
05.2020 - 06.2022
Press Operator
Lucy Justice Goods
04.2018 - 04.2020
Audio Tester/Production Assistant
DemerBox
10.2017 - 04.2018
Kennel Technician
Family Friend Animal Hospital and Pet Lodge
01.2015 - 09.2017
Bachelor's degree - Supply Chain Management
University of West Georgia
Graduate -
East Coweta High School