William Martinez
Las Vegas,NV
Summary
Versatile retail cashier with exemplary cash register system skills and proven commitment to store cleanliness and safety. Smooth and well-organized experienced in processing payments and cementing patron relationships with excellent interpersonal abilities. Carefully manage funds to meet sound accounting and retail industry requirements. Service-oriented team member with articulate communication skills and friendly demeanor. Committed and hardworking cashier with 3 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver capable of helping customers with various needs and getting support from managers for complex issues. Determined to lead and promote high levels of customer service and engagement efforts.
Overview
8
8
years of professional experience
Work History
Shift Lead
Popeyes
06.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
Sandwich Artist
Subway
03.2022 - 06.2022
- Greeted guests, promoted specials and took orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Supervisor
Marshall retail group
05.2021 - 02.2022
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Educated customers on special pricing opportunities and company offerings.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Consulted with customers regarding needs and addressed concerns.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Cashier
Del Taco
06.2021 - 08.2021
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned customer purchases and supported transactions to streamline sales process.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Processed all sales transactions promptly to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Sandwich Artist
Subway
10.2019 - 04.2021
- Completed efficient store opening and closing procedures each day.
- Organized food preparation stations and replenished supplies regularly.
- Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
- Prepared food items such as deli and hot sandwiches to meet customer specifications.
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
- Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Verified orders and bagged items for easy transport.
- Assisted customers, including answering questions and preparing orders.
- Informed customers of regular deals or monthly specials, upselling 13% of orders.
Cashier Food Prep
Taco Bell
06.2018 - 07.2019
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
- Ensured proper handling and preservation methods while packaging and storing food products
- Addressed guest complaints and resolved issues to promote satisfaction
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines
- Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Maintained composure and work quality while under stress
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency
- Maintained clean and organized appearance for all restaurant areas to attract and retain customers
Cashier Sales Associate
Walmart
01.2018 - 04.2018
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Entered all sales into cash register to record purchases
- Collaborated with team members in customer service, check out, stock control and overall store upkeep efforts
- Followed standardized procedures for issuing cash refunds
- Interacted with customers and resolved customer complaints with friendly, service-oriented support
- Welcomed and greeted customers and offered friendly, knowledgeable assistance
- Maintained top-notch client servicing standards and overall satisfaction
- Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers
- Ensured compliance with company service standards and inventory and cash control procedures
- Kept cash drawer in compliance with overage and shortage standards and handled all assigned change funds and cash receipts
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Monitored self-checkout systems and provided assistance or intervention where required
- Used POS system to enter orders, process payments, and issue receipts
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Assisted customers by answering questions and fulfilling requests
- Assisted customers with locating and choosing merchandise in any store department
- Educated customers on promotions to enhance sales
- Checked prices for customers and processed items sold by scanning barcodes
- Answered questions about store policies and concerns to support positive customer experiences
- Helped customers manage large purchases by collecting items from shelves and storage locations
Cashier Sales Associate
Terrible Herbst
08.2017 - 11.2017
- Interacted with customers and resolved customer complaints with friendly, service-oriented support
- Processed shipments to complete timely updates of shelves and merchandise displays
- Assisted customers with locating and choosing merchandise in any store department
- Educated customers on promotions to enhance sales
- Kept cash drawer in compliance with overage and shortage standards and handled all assigned change funds and cash receipts
- Followed standardized procedures for issuing cash refunds
- Maintained top-notch client servicing standards and overall satisfaction
- Checked prices for customers and processed items sold by scanning barcodes
- Ensured compliance with company service standards and inventory and cash control procedures
- Used POS system to enter orders, process payments, and issue receipts
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Reviewed and resolved differences between accounting information and cash drawer
- Maintained current knowledge of store promotions and highlighted sales to customers
- Welcomed and greeted customers and offered friendly, knowledgeable assistance
- Quickly and accurately counted drawers at start and end of each shift
- Counted cash in register drawer at beginning and end of shift
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Entered all sales into cash register to record purchases
- Answered questions about store policies and concerns to support positive customer experiences
- Assisted customers by answering questions and fulfilling requests
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
Cashier
Del Taco
07.2017 - 10.2017
- Counted cash in register drawer at beginning and end of shift
- Reviewed and resolved differences between accounting information and cash drawer
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Worked closely with shift lead to solve problems and handle customer concerns
- Used cash registers and POS systems to request and record customer orders
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Maintained organized and clean customer areas by completing daily recovery checklists
- Answered questions about store policies and concerns to support positive customer experiences
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
- Educated customers on promotions to enhance sales
Crew Member
Little Caesar Enterprises Inc.
05.2017 - 07.2017
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Mentored junior team members on protocols and procedures of each station to maximize contributions
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels
- Learned all required tasks quickly to maximize performance
- Optimized safety and productivity by regularly cleaning and organizing work zones
- Created appealing displays for routine arrangements and special promotions
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles
- Maintained productive, efficient approach to all tasks
- Successfully communicated with all team members to navigate job duties and complete daily tasks
- Developed strong relationships with coworkers and managers
- Contributed to team success by completing jobs quickly and accurately
Picker Packer
Bed Bath And Beyond Distribution Center
07.2016 - 02.2017
- Completed more than 100 orders each day with efficient picking and packing of shipments
- Protected materials during transport by correctly assembling boxes and crates
- Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system
- Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents
- Promoted delivery efficiency by accurately labeling and organizing containers
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse
- Scanned packages and boxes and moved to loading dock for shipment
- Checked packing slips and other documentation to appropriately box items requested by clientele
- Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines
Docent
Imagine Exhibitions
09.2022 - Current
Education
High School Diploma -
Job Corps
Reno, NV02.2015
Skills
- Customer Service
- Retail Industry Knowledge
- Customer Complaint Resolution
- Sales
- Customer Checkout
- Refunds Exchanges and Adjustments
- Processing Item Returns
- POS system expertise
- Task delegation
- Sales transaction management
- Quality control
- Superior communication skills
- High level of integrity
- Hospital standards
Timeline
Docent
Imagine Exhibitions
09.2022 - Current
Shift Lead
Popeyes
06.2022 - Current
Sandwich Artist
Subway
03.2022 - 06.2022
Cashier
Del Taco
06.2021 - 08.2021
Supervisor
Marshall retail group
05.2021 - 02.2022
Sandwich Artist
Subway
10.2019 - 04.2021
Cashier Food Prep
Taco Bell
06.2018 - 07.2019
Cashier Sales Associate
Walmart
01.2018 - 04.2018
Cashier Sales Associate
Terrible Herbst
08.2017 - 11.2017
Cashier
Del Taco
07.2017 - 10.2017
Crew Member
Little Caesar Enterprises Inc.
05.2017 - 07.2017
Picker Packer
Bed Bath And Beyond Distribution Center
07.2016 - 02.2017
High School Diploma -
Job Corps
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