Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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William Mathis

Full Time Student

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience
1
1
Language

Work History

Back Server

Red Lobster
09.2023 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.

Window Cleaner

Keenwick Window Cleaning
05.2023 - 07.2023
  • Leveraged ladders, poles, aerial lift equipment and suspended platforms to clean windows and gutters.
  • Applied water and detergent to glass with non-scratch applicator and removed with rubber squeegee blade to reduce smears.
  • Employed modern cleaning methods to produce clean results without chemical detergents to protect environment.
  • Observed and adhered to industry and worksite safety regulations to avoid accidents or injuries.

Take-Out Server

Ledo's Pizza
05.2021 - 07.2021
  • Observed diners to respond to additional requests and determine when meal completed.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Utilized POS system to receive and process food and beverage orders.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

Crew Member

Mister Car Wash
09.2020 - 05.2021
  • Worked well with teammates and accepted coaching from management team.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.

Education

Bachelor of Arts - Psychology

West Virginia University
Morgantown, WV
05.2001 -

High School Diploma -

South River High School
Edgewater, MD
05.2001 -

Skills

Order Accuracy

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Accomplishments

- Honor roll throughout all of high school

- Academic achievement award in sports

- Most improved player


Interests

Psychology

Sports

Peer work

Health and wellness

Timeline

Back Server

Red Lobster
09.2023 - Current

Window Cleaner

Keenwick Window Cleaning
05.2023 - 07.2023

Take-Out Server

Ledo's Pizza
05.2021 - 07.2021

Crew Member

Mister Car Wash
09.2020 - 05.2021

Bachelor of Arts - Psychology

West Virginia University
05.2001 -

High School Diploma -

South River High School
05.2001 -

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William MathisFull Time Student