Psychology
William Mathis
Full Time Student
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Language
Work History
Back Server
Red Lobster
09.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Window Cleaner
Keenwick Window Cleaning
05.2023 - 07.2023
- Leveraged ladders, poles, aerial lift equipment and suspended platforms to clean windows and gutters.
- Applied water and detergent to glass with non-scratch applicator and removed with rubber squeegee blade to reduce smears.
- Employed modern cleaning methods to produce clean results without chemical detergents to protect environment.
- Observed and adhered to industry and worksite safety regulations to avoid accidents or injuries.
Take-Out Server
Ledo's Pizza
05.2021 - 07.2021
- Observed diners to respond to additional requests and determine when meal completed.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Utilized POS system to receive and process food and beverage orders.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Crew Member
Mister Car Wash
09.2020 - 05.2021
- Worked well with teammates and accepted coaching from management team.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
Education
Bachelor of Arts - Psychology
West Virginia University
Morgantown, WV 05.2001 -
High School Diploma -
South River High School
Edgewater, MD 05.2001 -
Skills
Order Accuracy
Efficient Multitasking
Food Handling
Food Safety Practices
Guest Engagement
Menu Memorization
De-Escalation Techniques
Customer Service
Issue and Complaint Resolution
Accomplishments
- Honor roll throughout all of high school
- Academic achievement award in sports
- Most improved player
Interests
Sports
Peer work
Health and wellness
Timeline
Back Server
Red Lobster
09.2023 - Current
Window Cleaner
Keenwick Window Cleaning
05.2023 - 07.2023
Take-Out Server
Ledo's Pizza
05.2021 - 07.2021
Crew Member
Mister Car Wash
09.2020 - 05.2021
Bachelor of Arts - Psychology
West Virginia University
05.2001 -
High School Diploma -
South River High School
05.2001 -