William Matz
Conshohocken,PA
Summary
Results-driven and team-oriented sales professional with 4+ years of experience growing marketplace sales and maintaining client relationships by providing a white glove experience. Continued growth of eBay net sales 25% YoY while maintaining a 99% positive feedback rate and a 6% annual return rate for eBay. Enjoy providing clients with value and solutions while working with teams across technology and business.
Overview
8
8
years of professional experience
Work History
Client Advisor
WatchBox
05.2020 - Current
- Prospecting, cultivating, and maintaining long term relationships with clients, collectors, and dealers
- Pricing, qualifying, and executing the sale, purchase and trade of high-end luxury timepieces
- Successfully grew net sales by 25% YoY on eBay and 18% YoY on Chrono24
- Generate $27m in annual sales with an average customer LTV of $34k & $8k AOV
- Maintain 99% positive feedback rate and a 6% annual marketplace return rate for eBay transactions
- Utilize Salesforce CRM to track customer information, correspondence and conversion rates
- Manage projects cross functionally with software development, marketing and operations to streamline processes and maximize click through rate.
Sales Intern
WatchBox
05.2018 - 05.2020
- Developed basic training skills on Salesforce
- Increased sales leads by conducting thorough market research and identifying potential clients
- Coordinate with sales and inventory teams on packing, setting and shipping 25-40 watches daily
- Crafted SEO optimized descriptions and posted listings across eBay and Chrono24
- Collaborate with sales team, management and customers to maintain a productive and transparent work environment
Field Manager
Suburban Solutions Moving & Storage
06.2016 - 12.2017
- Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
- Calculate final bill of sale for clients
- Resolved customer and employee matters while on job sites
- Managed teams of 3-5 employees to complete jobs efficiently
- Operate moving trucks and prepare them for jobs.
Education
Bachelor of Arts in Labor Employment Relations -
The Pennsylvania State University, College of Liberal Arts
State College, PA2020
Skills
- Consultative Selling
- New Account Setup
- New Business Development
- Negotiating
- Lead generation
- Relationship management
- CRM/Database management
- Customer retention
- Data analysis
- Leadership
Timeline
Client Advisor
WatchBox
05.2020 - Current
Sales Intern
WatchBox
05.2018 - 05.2020
Field Manager
Suburban Solutions Moving & Storage
06.2016 - 12.2017
Bachelor of Arts in Labor Employment Relations -
The Pennsylvania State University, College of Liberal Arts
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