William Mauro
Conroe,TX
Summary
Adaptable leader with experience protecting guests, staff, and property in fast-paced environments. Trusted for superior customer service, attention to detail, and effective incident response. Prepared to strengthen staffing, team morale, and the ultimate customer experience.
Overview
10
10
years of professional experience
Work History
Security Supervisor
The Broadmoor Hotel
Colorado Springs, Colorado
04.2022 - 08.2026
- Coordinated security logistics for U.S. and international dignitaries, ensuring safe and seamless experiences for high-profile guests.
- Trained security staff on guest service, conflict handling, and emergency response procedures.
- Developed and delivered security training for new hires, enhancing onboarding experience for 2,300+ employees.
- Directed patrols to monitor resort grounds, parking areas, and restricted hotel access points.
- Enforced hotel safety rules and addressed unauthorized behavior with calm professionalism.
- Responded to incidents and medical emergencies involving guests, employees, and property within Broadmoor Hotel.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Coached and provided feedback to employees to ensure they met performance expectations.
- Managed lost and found operations, ensuring accurate documentation and timely return of items valued up to $150,000.
United States Marine
United States Marine Corps
Camp Pendleton , California
05.2016 - 08.2021
- Oversaw the Marksmanship Training and readiness for the 1st Marine Division comprising +/- 42,000 Marines.
- Coordinated training and development for incoming combat marksmanship coaches and instructors, enhancing overall unit marksmanship capabilities.
- Served as Platoon Sergeant overseeing and directing 120+ Marines.
- Responsible for over $130 Million in equipment and gear.
- Managed inventory and maintenance for all equipment, ensuring continuous operational readiness and support for mission objectives.
- Reported mission updates and communicated situational changes to unit leadership, facilitating informed decision-making and timely responses.
Education
High School Diploma -
The Woodlands College Park High School
The Woodlands, TX06-2009
Some College (No Degree) - Finance
Stephen F. Austin State University
Nacogdoches, TXSkills
- Access control
- Incident response
- Staffing coordination
- Crisis management
- CCTV monitoring
- Team supervision
- Attention to detail
- Operational oversight
- Superior customer service
Accomplishments
- Navy and Marine Corps Achievement Medal
- Multiple USMC Letters of Appreciation
- Employee of the Month, August 2025 The Broadmoor Hotel
Timeline
Security Supervisor
The Broadmoor Hotel
04.2022 - 08.2026
United States Marine
United States Marine Corps
05.2016 - 08.2021
High School Diploma -
The Woodlands College Park High School
Some College (No Degree) - Finance
Stephen F. Austin State University