Summary
Overview
Work History
Education
Skills
Timeline
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William McCain

Columbia,SC

Summary

I am a dynamic individual with a proven track record of success who is searching for a position that is both challenging and rewarding; while offering advancement opportunities.

Overview

22
22
years of professional experience

Work History

Inbound Sales

Spectrum
03.2023 - 10.2024


  • Responsible for having a thorough and current understanding of company policies.
  • Excelled in structuring offers to facilitate customer retention.
  • Cultivated inbound sales inquiries and successfully converted inquiries to sales.
  • Achieved top-performer recognition within the team.
  • Mentored new hires within the department, sharing valuable insights gained through experience.
  • Met and exceeded daily quotas.



Assistant Manager

Sprint/Nextel
01.2003 - 03.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Coached new employees, ensuring a smooth onboarding process and quicker adaptation to their roles.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Education

Bachelor of Arts - Advertising

Purdue University
West Lafayette, IN
07-1983

Skills

  • Proven multi-tasker
  • Robust organizational and interpersonal skills
  • Proven strong communicator
  • Strong customer service and sales background
  • Skilled at restoring customer confidence
  • Excellent team-building skills
  • Influential leader/coach
  • Quick learner with excellent retention
  • Able to diplomatically diffuse difficult situations

Timeline

Inbound Sales

Spectrum
03.2023 - 10.2024

Assistant Manager

Sprint/Nextel
01.2003 - 03.2023

Bachelor of Arts - Advertising

Purdue University

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William McCain