Summary
Overview
Work History
Education
Skills
Timeline
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William McCuen

Saint Charles,MO

Summary

Proactive Shift Lead with extensive experience in store operations, employee training, and customer service. Skilled in cash handling, resolving customer issues, and maintaining a safe and organized work environment. Bringing strong decision-making capabilities and a focus on guest service to advance in a dynamic role.

Overview

4
4
years of professional experience

Work History

Shift Lead

Taco Bell
06.2020 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.

Education

High School Diploma -

Orchard Farm Sr. High School
Saint Charles, MO
05.2022

Skills

  • Decision-making capabilities
  • Customer service focus
  • Employee Training
  • Guest service
  • Conflict Resolution
  • Technical knowledge

Timeline

Shift Lead

Taco Bell
06.2020 - Current

High School Diploma -

Orchard Farm Sr. High School

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William McCuen