Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

William Mcdonald

Reno

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Along with willing to put in overtime, grab or pick up shifts at any time and does quality work.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Lead/Maitence

Need2Speed
07.2024 - Current
  • Trained and mentored new employees to maximize team performance.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Controlled Making Schedules comfortable for Employees.
  • Fixed 400-500IBS Go-Karts that go 50MPH with speed an efficiency.
  • Doing Maintenance around the building with karts, bowling machines, arcade games and general maintaining of the building

Sales Associate

JCPenny
11.2023 - 07.2024
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to build rapport and loyalty.

Busser

Skipolinies
01.2023 - 09.2023
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Trained new staff in bussing and cleaning procedures.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.

Shift Lead

Baskin Robins
08.2022 - 12.2022
  • Completed store opening and closing procedures and balanced tills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

High School Diploma -

Galena Highschool
Reno, NV
12-2024

Skills

  • Production leadership
  • Staff development
  • Team motivation
  • Workplace safety
  • Carpentry
  • Maintenance
  • Time Managment

Certification

  • Drivers License
  • CDL

Languages

English
Native or Bilingual

Timeline

Shift Lead/Maitence

Need2Speed
07.2024 - Current

Sales Associate

JCPenny
11.2023 - 07.2024

Busser

Skipolinies
01.2023 - 09.2023

Shift Lead

Baskin Robins
08.2022 - 12.2022

High School Diploma -

Galena Highschool

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