Summary
Overview
Work History
Education
Skills
Timeline
Generic

William McDuffie

Summerdale,AL

Summary

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Organized service technician with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Service Technician

Baldwin County Sewer System
08.2022 - Current
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Responded to problems reported by customers by troubleshooting and resolving issues with pump.
  • Replaced faulty components on sewer systems and performed preventive maintenance to secure smooth operations.
  • Tested systems, noting issues and completing preventive maintenance.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Worked with diverse types of weather and ground conditions.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.

Chemical Operator

Champion X
10.2019 - 07.2022
  • Followed all waste handling guidelines to minimize waste generation.
  • Operated chemical processing equipment successfully while adhering to company standards.
  • Followed safety processes and protocols while moving hazardous chemicals and operating heavy machinery to avoid and accidents.
  • Communicated with supervisors and other personnel to review and discuss process changes.
  • Safely used various machinery and forklifts during chemical drumming operations.
  • Stored, retrieved, mixed, and monitored chemicals used in production process.
  • Tracked and documented production data to maintain accurate records.
  • Implemented safety protocols and procedures for safe, efficient process operation.
  • Developed and implemented preventative maintenance procedures for chemical production equipment.
  • Diagnosed issues quickly and contacted supervisor to warn of potential project delays.
  • Entered data into batch ticketing system and checked information for accuracy.

Education

High School Diploma -

Foley High School
Foley, AL
05.2013

Skills

  • Service Call Response
  • Verbal and Written Communication
  • Attention to Detail
  • Troubleshooting Abilities
  • Diagnosis and Troubleshooting
  • Low and High Voltage
  • Mechanical Aptitude
  • Power Tool Proficiency
  • Maintenance and Repair
  • OSHA Requirements
  • Adaptable and Flexible
  • Work with Minimal Supervision
  • Hand Tool Knowledge
  • Equipment Inspection

Timeline

Service Technician

Baldwin County Sewer System
08.2022 - Current

Chemical Operator

Champion X
10.2019 - 07.2022

High School Diploma -

Foley High School
William McDuffie