William McGovern

• Managed customer accounts, resolving pricing, product, and order issues with timely follow-up.
• Coordinated quotes, bids, and special orders using branch systems and customer specifications.
• Built strong relationships with contractors, distributors, and internal branch teams.
• Supported territory growth by expanding existing accounts and securing repeat business.

• Conducted weekly cold calls and outreach, resulting in increased lead generation
• Built and maintained strong relationships with new accounts, enhancing client retention
• Managed portfolio of accounts, contributing to consistent sales growth
• Worked remotely from home

• Delivered exceptional customer service at sales counter, enhancing customer satisfaction through meticulous attention to detail
• Analyzed sales trends to discover opportunities for upselling and cross-selling products, contributing to increased sales potential
• Managed customer service requests for landscape supply orders, resolving issues with product, pricing, and availability.
• Processed counter sales and order entry, ensuring accurate billing and timely fulfillment.
• Coordinated will-call, delivery, and special-order logistics with sales and warehouse teams.

• Managed warehouse and yard operations for location generating $10 million in annual revenue
• Optimized processes to enhance customer satisfaction and improve inventory management
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.

Relevant Courses: Marketing, Finance, Communication in organizations, Business Law