Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

William McLean

St. Petersburg,FL

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

5
5
years of professional experience

Work History

Shift Leader Seasonal

Chick-fil-A
07.2021 - Current

Cleaning Coordinator

Chick-Fil-A
03.2021 - 07.2021
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Utilized proactive communication abilities to resolve employment-related disputes.
  • Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
  • Managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Gathered and organized materials to support operations.

Shift Leader

Chick-fil-A
10.2019 - 03.2021
  • Implemented procedural updates as needed based on company policy changes or industry developments.
  • Analyzed sales figures and identified areas for improvement.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Team Member

Chick-Fil-A
12.2018 - 10.2019
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Collaborated cross-functionally in order to enhance overall team performance, leading to increased efficiency in project execution.

Education

Bachelor of Science - Film

Full Sail University
Winter Park, FL
09.2023

Skills

  • Shift Paperwork Completion
  • Analytical Thinking
  • Customer service focus
  • Data Analysis
  • Daily workflows
  • Role Modeling
  • Team Supervision
  • Problem-Solving
  • Professional Appearance

Accomplishments

“The Price of Loyalty” (Short Film) - Script Supervisor June, 2023

“My Successor” (Short Film) — Script Supervisor January, 2023

“Wild Wade” (Short Documentary) — Producer February, 2023

“Some Assembly Required” (Short Film)— Best Boy June, 2022

Varsity Golf Team Captain 2021

Timeline

Shift Leader Seasonal

Chick-fil-A
07.2021 - Current

Cleaning Coordinator

Chick-Fil-A
03.2021 - 07.2021

Shift Leader

Chick-fil-A
10.2019 - 03.2021

Team Member

Chick-Fil-A
12.2018 - 10.2019

Bachelor of Science - Film

Full Sail University

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William McLean