WILLIAM MCMULLEN
Canastota,NY
Summary
Dynamic professional with a proven track record at MetLife, enhancing case management efficiency and client satisfaction. Skilled in policy interpretation and quality control, with a knack for decision-making and adaptability. Excelled in roles requiring strong organization and time management, achieving notable performance metrics. Passionate about leveraging disability knowledge and multitasking abilities to drive results.
Overview
8
8
years of professional experience
Work History
Long-Term Disability Case Manager
MetLife
Oriskany, NY
11.2023 - Current
- Reduced claim processing time by streamlining case management procedures and utilizing effective communication channels.
- Exceeded performance metrics by consistently resolving cases within designated timelines, while maintaining high levels of client satisfaction.
- Conducted comprehensive case evaluations to make informed decisions on claim approvals or denials, ensuring compliance with policy guidelines.
- Maintained accurate records of case management activities, ensuring comprehensive documentation for future reference and audit purposes.
- Continuously improved knowledge of industry trends and regulatory changes, ensuring up-to-date expertise on policy requirements and best practices.
Senior Teller II
Community Bank NA
06.2022 - 11.2023
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours, without compromising accuracy or efficiency levels.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls, and regulatory standards.
- Managed overdraft reports and performed audits.
- Coached and trained many new bank tellers.
Server/Wedding Host/Bartender
Lincklaen
08.2017 - 01.2021
- Work with heads of events to collaborate and make events memorable
- Assist chefs and waitresses in restaurant duties
- Served food and beverages promptly with focused attention to customer needs
- Cultivated warm relationships with regular customers
Education
Advanced Regents Diploma -
DeRuyter Junior/Senior High School
DeRuyter, NY01.2016
Skills
- Quality Control
- Time Management
- Documentation proficiency
- Disability knowledge
- Policy interpretation
- Decision-making
- Multitasking Abilities
- Adaptability and flexibility
- Case assessment
- Strong organization
References
References available upon request.
Timeline
Long-Term Disability Case Manager
MetLife
11.2023 - Current
Senior Teller II
Community Bank NA
06.2022 - 11.2023
Server/Wedding Host/Bartender
Lincklaen
08.2017 - 01.2021
Advanced Regents Diploma -
DeRuyter Junior/Senior High School
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