Summary
Overview
Work History
Education
Skills
Certification
Timeline
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William McNeil

Grovetown,GA

Summary

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Veeva Administrator

Cognizant Technologies Solutions
10.2020 - Current
  • Maintained up-to-date knowledge of new Salesforce features and best practices, ensuring optimal use of available resources in line with industry standards.
  • Ensured timely resolution of technical issues by providing prompt and effective support to users across the organization.
  • Contributed to successful project implementations by leading requirement gathering sessions, designing solutions, and coordinating development efforts with stakeholders.
  • Streamlined business processes for increased efficiency by implementing automation tools within the Salesforce platform.
  • Conducted thorough analyses of system usage patterns, recommending appropriate optimizations to improve overall utilization rates.
  • Played an integral role in change management efforts related to Salesforce implementation projects, driving user acceptance testing activities and post-deployment support initiatives as needed.
  • Boosted data quality and integrity with regular database maintenance, including deduplication and data cleansing efforts.

Software Developer

Revature
12.2018 - 10.2020
  • Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
  • Enhanced Veeva system efficiency by optimizing workflows, automating processes, and streamlining data management.
  • Proactively identified opportunities for process improvement within the Salesforce environment by staying current on industry trends and best practices.
  • Ensured data integrity and accuracy through regular audits, timely updates, and meticulous record maintenance.
  • Reduced manual workload for sales team members with the creation of time-saving automated email templates and document generation tools.

Education

Bachelor of Science - Computer Engineering

Mercer University
Macon, GA
05-2018

Skills

  • User administration

  • Salesforce configuration

  • Lightning components

  • Report building

  • Integration management

  • Data management

  • System documentation

  • Desktop troubleshooting

  • System monitoring

  • Data analysis

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Advanced Administrator
  • Salesforce Certified Integration Architecture Designer
  • Salesforce Certified Application Architect
  • Salesforce Certified Data Architect
  • Salesforce Certified Sharing and Visibility Architect
  • Salesforce Certified Platform App Builder Certification
  • Salesforce Certified Platform Developer I

Timeline

Veeva Administrator

Cognizant Technologies Solutions
10.2020 - Current

Software Developer

Revature
12.2018 - 10.2020

Bachelor of Science - Computer Engineering

Mercer University

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William McNeil